Sears Complaint - Sears Appliance $204.99 Extended Warranty
Resolution Update on 01/16/2010:
After all other options had failed, I contacted someone at the Sears Corporate Office. I was put through to the right person who put an end to this horrible experience. This was resolved to my satisfaction. Thank you!
Beware of Sears' $204.99 extended warranty on appliance repair. When I first called Sears to repair my dishwasher I was offered this extended warranty which I accepted. I was told if Sears could not repair my dishwasher I would receive a credit toward the purchase of a new one. My "timeframe window" for each technician to come to my home was from 8:am to 5:pm. After 7 scheduled repair appointments my dishwasher still has not been repaired. Two of those times the technician never showed up. Sears has instructed the technician to continue to try and fix the dishwasher, and not give me a credit toward a new one. For 3-months now I have been without a working dishwasher. Sears will keep sending out technicians as long as you are willing to put up with it.