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Barnes and Noble Complaint - Later shipment arrived but 2 others still haven't - ignored by customer service - Online book orders and delivery
Online book orders and delivery - Complaint
I place one order from B&N online. It was unfortunately, divided into three shipments. The orders were to be shipped internationally. We alway received our shipments from the US within 7-10 days (Amazon, mail from home, etc.) it is rare that anything would take two weeks. Well, it has been three weeks and we received the last items shipped and are still waiting for the first two shipments - shipped 4-5 days before the last shipment. Contacted B&N and no response within the promised timeframe. Finally, I received an automated email apologizing for the delay (Apparently the don't have enough staff to handle customer requests for assistance.) They directed to their FAQ online and basically said, we will be closed on 12.25 and will write after that - a week after I wrote. Waiting for a late shipment is one thing, but completely blowing off a written request from a customer because your department is short of staff is not acceptable. I am very careful about where I spend my hard earned dollars and expect better customer service. Still no orders...I may ask for a refund. Three weeks is too long to wait for these orders. And, I would only order from B&N online again if they were the only vendor with a book I needed. Was also considering a "Nook" but have decided not to order that from them either.
Comments:
Posted by goduke on 2009-12-26:
This is one of the busiest times for online retailers. Of course they are short staffed. There's no way they could hire, train, and deploy staff for only a few weeks of volume. Be patient and they'll respond to your email.
Posted by Tennboy1981 on 2009-12-26:
As goduke said, this is one of the busiest time of the year. you "USSUALLY" receive packages 7-10 days, but can take longer.....ALso, ditto what Godduke said about the emails. IF you ever plan on buying something online and wanting it before Christmas, it needs to be done 2 weeks before Christmas AT THE LATEST, IMO. Just to be sure there are no problems, or delays
Posted by raven2002 on 2009-12-26:
In addition to what the others have said, if I am reading correctly, you had these items shipped internationally. This time of year, international shipping times can DOUBLE.
I mailed packages to friends and family stationed both in Afghanistan and Iraq SIX weeks ago and they all just arrived a few days ago.
I mailed packages to friends and family stationed both in Afghanistan and Iraq SIX weeks ago and they all just arrived a few days ago.
Posted by bcd on 2009-12-26:
Did you request a tracking number? That is the easiest way to verify if (and when) something was shipped.
Posted by raven2002 on 2009-12-26:
bcd, many times (not always) tracking numbers are not available on international shipping. Once of the many reasons I dont ship overseas when i sell on ebay.
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