Barnes and Noble Complaint - Later shipment arrived but 2 others still haven't - ignored by customer service
I place one order from B&N online. It was unfortunately, divided into three shipments. The orders were to be shipped internationally. We alway received our shipments from the US within 7-10 days (Amazon, mail from home, etc.) it is rare that anything would take two weeks. Well, it has been three weeks and we received the last items shipped and are still waiting for the first two shipments - shipped 4-5 days before the last shipment. Contacted B&N and no response within the promised timeframe. Finally, I received an automated email apologizing for the delay (Apparently the don't have enough staff to handle customer requests for assistance.) They directed to their FAQ online and basically said, we will be closed on 12.25 and will write after that - a week after I wrote. Waiting for a late shipment is one thing, but completely blowing off a written request from a customer because your department is short of staff is not acceptable. I am very careful about where I spend my hard earned dollars and expect better customer service. Still no orders...I may ask for a refund. Three weeks is too long to wait for these orders. And, I would only order from B&N online again if they were the only vendor with a book I needed. Was also considering a "Nook" but have decided not to order that from them either.