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Diamonds International Complaint - Ripped Off By Diamonds International - Jewelry
Jewelry - Complaint
NEW YORK, NEW YORK -- Date of Sail: 11/29/2009 to 12/06/2009
Date of Original Complaint: 12/07/2009
Ship: Carnival Pride
Destination: Bahamas
Purchase Made: Diamond Tennis Bracelet Amount in Dispute: $2850
Date: 12/03/2009 Purchased from Store # 651
Actions Taken by Carnival: NONE Referred me to PPI Group
Actions Taken by Diamonds International: REFUSED TO REFUND
I AM SO DISAPPONTED IN THE SCAM CARNIVAL HAS WITH DIAMONDS INT'L AND WILL GET MY MONEY BACK IF IT IS THE LAST THING I DO. I was pressured to buy an item with Diamonds International and the response I got was that they could not give me my money back because of buyer's remorse. WHAT???? I took this item to my jeweler and he also is willing to place into writing that this item had a clasp that was defective, which I did not know until I paid for another appraisal for this piece. He advised me NEVER to wear this bracelet until I have it fixed (this item is 4 days old, mind you) because it will fall off of my wrist. This item IS NOT AS IT WAS STATED TO ME- the color & clarity are not as good as DI has stated-in other words, they are not accurate. The appraisal that we received from DI was given higher marks than it should have been given. I was taken for a ride, so they say in the USA. My jeweler is a highly trained professional (Master Benchmark Jeweler), so I know that I have been misrepresented by Carnival and Diamonds International and will pursue this to the fullest extent of the law. I will not accept your response and will take this to a higher level. We will be in dispute with DI through PPI Group, (like everyone else after I have read the FRAUD reports about Diamonds International) which is about useless because after looking on the back of my receipt, I see that they will only take merchandise back for store credit and I have also read that if they do agree to this that somehow diamonds have been "lost" in the mail even though they have been insured and sent via Certified Mail. How is this so? (I can trust them to not "lose" my diamond to give me what I am paying for??). I am willing to drive to New York to get my money back. DI is trying to wear people down so we'll just give up and accept their store credit offer. I'm in for the long-haul. I will NOT give up fighting. I will contact the States Attorneys General, the Better Business Bureau, and post their names all over the internet if they do not give me my money back. I will also open up a claim with my credit card company. I was told that 'buyer's remorse' was not an excuse for a return? Are they kidding me? If you buy a dress and then decide to take it back a month later you are perfectly within your rights to do that. Now if that dress is DEFECTIVE and MISREPRESENTED to the buyer I think you have a case for a lawsuit if they do not honor that return. We as cruise ship passengers should be protected under the laws of the United Staes, but it seems as though we were at the mercy of the unfair laws of wherever you buy the merchandise. We were also assured by the Carnival "expert jemologist" that DI was based out of New York and that we were indeed protected by US laws. Not true. He warned us of the dangers of buying overseas from unscrupulous shopowners. Little did we know that we were being scammed by Carnival and Diamonds International.
Will I sail with Carnival again? Probably not. Will I ever purchase anything of value overseas again? NO! Diamonds International? ABSOLUTLEY NOT and I will tell everyone I know! Read all of the threads! BUYER BEWARE!
Date of Original Complaint: 12/07/2009
Ship: Carnival Pride
Destination: Bahamas
Purchase Made: Diamond Tennis Bracelet Amount in Dispute: $2850
Date: 12/03/2009 Purchased from Store # 651
Actions Taken by Carnival: NONE Referred me to PPI Group
Actions Taken by Diamonds International: REFUSED TO REFUND
I AM SO DISAPPONTED IN THE SCAM CARNIVAL HAS WITH DIAMONDS INT'L AND WILL GET MY MONEY BACK IF IT IS THE LAST THING I DO. I was pressured to buy an item with Diamonds International and the response I got was that they could not give me my money back because of buyer's remorse. WHAT???? I took this item to my jeweler and he also is willing to place into writing that this item had a clasp that was defective, which I did not know until I paid for another appraisal for this piece. He advised me NEVER to wear this bracelet until I have it fixed (this item is 4 days old, mind you) because it will fall off of my wrist. This item IS NOT AS IT WAS STATED TO ME- the color & clarity are not as good as DI has stated-in other words, they are not accurate. The appraisal that we received from DI was given higher marks than it should have been given. I was taken for a ride, so they say in the USA. My jeweler is a highly trained professional (Master Benchmark Jeweler), so I know that I have been misrepresented by Carnival and Diamonds International and will pursue this to the fullest extent of the law. I will not accept your response and will take this to a higher level. We will be in dispute with DI through PPI Group, (like everyone else after I have read the FRAUD reports about Diamonds International) which is about useless because after looking on the back of my receipt, I see that they will only take merchandise back for store credit and I have also read that if they do agree to this that somehow diamonds have been "lost" in the mail even though they have been insured and sent via Certified Mail. How is this so? (I can trust them to not "lose" my diamond to give me what I am paying for??). I am willing to drive to New York to get my money back. DI is trying to wear people down so we'll just give up and accept their store credit offer. I'm in for the long-haul. I will NOT give up fighting. I will contact the States Attorneys General, the Better Business Bureau, and post their names all over the internet if they do not give me my money back. I will also open up a claim with my credit card company. I was told that 'buyer's remorse' was not an excuse for a return? Are they kidding me? If you buy a dress and then decide to take it back a month later you are perfectly within your rights to do that. Now if that dress is DEFECTIVE and MISREPRESENTED to the buyer I think you have a case for a lawsuit if they do not honor that return. We as cruise ship passengers should be protected under the laws of the United Staes, but it seems as though we were at the mercy of the unfair laws of wherever you buy the merchandise. We were also assured by the Carnival "expert jemologist" that DI was based out of New York and that we were indeed protected by US laws. Not true. He warned us of the dangers of buying overseas from unscrupulous shopowners. Little did we know that we were being scammed by Carnival and Diamonds International.
Will I sail with Carnival again? Probably not. Will I ever purchase anything of value overseas again? NO! Diamonds International? ABSOLUTLEY NOT and I will tell everyone I know! Read all of the threads! BUYER BEWARE!
Comments:
Posted by justthefaxx on 2009-12-26:
"I was pressured." Did they hold a gun to your head? This has nothing to do with Carnival, only Diamonds International. Do you have buyer's remorse?
Posted by LadyScot on 2009-12-26:
And never ever take another jewelers piece to a different jeweler and expect them to say anything good about it. Unless your jeweler is a GIA certified appraiser (and really, most jewelers only do REPLACEMENT appraisals NOT diamond certifications) then he most likely only wants a sale.
It is a clasp, which can break or come loose easily, even on a 1 million dollar piece. Cost of item does mean that a clasp can not break. If it is gold or platinum, and either a lobster claw or circular clasp, it should only cost about $20-40 to replace.
It is a clasp, which can break or come loose easily, even on a 1 million dollar piece. Cost of item does mean that a clasp can not break. If it is gold or platinum, and either a lobster claw or circular clasp, it should only cost about $20-40 to replace.
Posted by Hugh_Jorgen on 2009-12-26:
So you go to your regular jeweler (one that you apparently trust) to have him look at a piece you didn't buy from him, but rather bought on board a cruise ship. Do you really expect him to tell you that you got a heckuva deal? No, he's wishing you bought the bracelet from him, so of course he is going to disagree with their appraisal.
Posted by MissMarple on 2009-12-26:
I don't recall there being any DI onboard the cruise ships I've been on. Rather, they tend to strongly recommend that you purchase jewelry from the DI locations on shore(among other diff stores).
I have purchased jewelry onboard and all of them came with a warranty.
I have purchased jewelry onboard and all of them came with a warranty.
Posted by PepperElf on 2009-12-26:
Lady S very good point
best thing to do in my opinion is to find a jeweler who does insurance appraisals
and if you're unsure go to a couple of places to see if they are saying the same things or not.
As for Buyer's Remorse... if the store has a "no return" policy that's pretty much what you'll be stuck with.
The only recourse you'll have is if they claim the gem is one quality and it turns out to be a lie.
also.. no one can force you to buy a gem.
my boyfriend had a jeweler try to do that to him in buying a ring for me, but he didn't fall for it. (for which i'm rather glad cos it was overpriced for what they were offering)
best thing to do in my opinion is to find a jeweler who does insurance appraisals
and if you're unsure go to a couple of places to see if they are saying the same things or not.
As for Buyer's Remorse... if the store has a "no return" policy that's pretty much what you'll be stuck with.
The only recourse you'll have is if they claim the gem is one quality and it turns out to be a lie.
also.. no one can force you to buy a gem.
my boyfriend had a jeweler try to do that to him in buying a ring for me, but he didn't fall for it. (for which i'm rather glad cos it was overpriced for what they were offering)
Posted by LadyScot on 2009-12-27:
My best advice is to buy a loupe and learn how to use it.
Posted by Starlord on 2009-12-27:
I am still trying to figure out how Carnival Cruislines has any liability in this complaint. It starts off reminding me of the Arizona DPS officer who brought in a prisoner one night and filled out the booking sheet, charging the prisoner with Possession of Marijuana for Sail. Same thing here.
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