Panasonic Complaint - Panasonic Lumic DMC-FZ35
I have had my Panasonic Lumix DMC-FZ35 for four months. I have been very disappointed in the indoor shots that contain the color red. The reds all come out looking pink. After using the camera for four months and discussing the problem with several professional photographers regarding the problem, I noticed that the reds look pink through the viewfinder. Very strange problem. I called Panasonic Customer Service and after being on hold for forty-five minutes I was connected with someone who barely spoke English. When asked if she was familiar with my particular camera she said she was not but would be as soon as she looked at the manual. That was not very comforting, to say the least. She soon said the problem could not be handled on the phone and was a defect in the camera, so to return the camera which would be replaced with a refurbished camera. It would either be the same model or one that had "similar" features. I said I did not want either a refurbished camera with someone else's problems nor did I want one with "similar" features. I wanted my money back or a "new" camera. I asked to speak with a supervisor. Of course, there were no supervisors available. I was told that one will call me back sometime next week. The representative I spoke with said she was familiar with Panasonic's policy and that there was no hope of getting my money back or a new camera. It will definitely be either refurbished or a "similar" model. After reading this site and heard from people who have sent their cameras back to Panasonic only to be told the defect was their fault and would require a costly repair at the customer's cost, I hesitate to send it back. Why do the research and pick the "perfect" camera when it will be replaced with a "similar" model??? I, like so many people who have written reviews on this site, will NEVER buy a Panasonic product again.