Kmart Complaint - Still waiting for 12/09/09 order
Because of a Paypal promotion I visited the Kmart website on 12/09/09. There was a free shipping on $60. promo and I started building an order. There was an additional promo $10. off on orders of $100. I'm very low income and it was a stretch to spend that much so early in the month but I saw that the delivery date was 12/17 and realized that would give me time to wrap and re-ship--and being disabled would not have to ask anyone to go out and shop for me later. By fore-going grocery shopping and eating from the cupboards I budgeted enough to finish my shopping and take advantage of the savings. First I tried 2 or 3 times and couldn't get the order to go through. They kept wanting me to pay for "some other way" than Paypal, and the coupon code didn't work. I wrote to customer service and kept trying to figure out what to do. I discovered I was typing "10" instead of TEN on the coupon code and got it to work. Finally while checking their "other ways to pay" I filled out a bunch of Kmart info---hit Paypal again and it worked!! I got an order confirmation-although one item had gone out of stock while I was trying to submit the order and I had to re-shop for that one--AND my money was immediately taken from my guaranteed bank account even though they say will bill when shipped. The next day I got a not helpful response from CS but I'd already solved the problem--I thought. I got NO notice of shipment so called CS on the 14th after checking order status told me nothing. I told them for me to get the order as promised on the 17th it needed to be in transit. The very nice CS man couldn't figure it out either but thought maybe it had been shipped and I just didn't get any tracking numbers or notification--wait and call back in a couple days. I've been spending my life sitting at the front window watching for UPS. Another 2 days--no help at online order status, on the 16th I call again. This time a very nice lady assures me that the order is NOT SHIPPED she doesn't know why--but don't worry Kmart will send it with OVERNIGHT shipping. Next day, promised delivery day, I get a notice that one of my items has been cancelled. Later a cryptic message about reversing the charges. The order date now changes to 12/17. I finally get a notice of shipping with one tracking number that doesn't "track" and one that says "ground". I'm thinking the none'tracker is what switched it to overnight--so I'm still at the window. Finally on the 21st I do what damage control I can for the out-of-towners--remember KMart has had my shopping and grocery money this whole time--I console myself that even getting delivery on the 24th will be in time for the locals. With no UPS on the 24th--I check the tracking #'s again and it says--RESCHEDULED FOR DELIVERY ON 12/29. Well Merry Christmas to all. This may easiely be my last Christmas--the one my family and friends will have to remember me by. I wrote and told them that--not even an apology---I think they owe me more that that. And, I'm still waiting. Christmas in January, anyone? How does one get past the very nice but useless lieing customer service people?