Feedburner Receive our consumer tips & recalls newsletter by e-mail
[X]
Feedburner count

Courtyard by Marriott Complaint - SCREWED!!!!! - Courtyard Marriott, Cancun, Mexico

Courtyard Marriott, Cancun, Mexico - Complaint
Review by Holy Cross on 2009-12-26
CNCUN, MEXICO -- Long story short...I needed an overnight hotel in Cancun. After researching the Internet, I chose the Marriott Courtyard because I trust Marriott and the Cancun Hotel offered a free airport shuttle. Upon arrival in Cancun I realized I had lost the phone number for the Marriott. I wasn't worried because I expected info would be available in the airport as to how to contact the Marriott. Upon exiting Baggage Claim I was unable to find out how to contact the Marriott even after searching for over an hour, even talking with the representative from the other Marriott in Cancun. Finally a representative from the Mexico Tourist Industry offered to help. He (Miguel Manecero) called the Marriott and spoke to a Jose Ernesto Perez who informed him the shuttle was busy and we should take a taxi and the Marriott would reimburse us upon arrival. When we got to the Marriott the front desk staff (Jesus Marin and Israel) informed us that there was no on at the hotel by the name of Perez and that we would not be reimbursed. We asked to speak to the manager and were informed that Mr. Marin was the Supivisor on duty. He did nothing to help us even tho we had the names of the folks at the airport and the receipt from the taxi service. He wouldn't even help us call and check on our lost luggage. Finally after I was nearing a total breakdown, Mr. Marin suddenly remembered that ther was an manager on duty, Mr. Cristales. After another 0 minutes or so Mr. Cristales met with us and offer to buy us dinner. I didn't want dinner I wanted help in dealing with my scam. None was available leading me to believe that the Marriott Courtyard was in "Cahoots" with the scam. Bottom line, the folks at the Cancun Marriott Courtyard are not your friends!!!!!!
Comments:
Posted by Ben There on 2009-12-26:
You could have also been scammed by the airport employee who was in cahoots with the taxi driver. An airport employee can point someone to a particular taxi, where a hotel has no control over how a guest gets to the property.
Posted by justthefaxx on 2009-12-26:
If there was no one named Perez there then the person at the airport didn't call the right place. If that was the case why would the hotel pay for the taxi? You should have taken the dinner (and the timeshare presentation that comes with it.)
Posted by karleebarlee on 2009-12-27:
if the hotel had been running that scam, they wouldn't have made anything off of it anyways. no offense, but you should have been 110% sure you had the phone number to the hotel. that's where your problem started.
Posted by ticia232 on 2009-12-28:
I didn't know that a hotel was supposed to call the airport about your lost luggage.

Your Name:
(displayed with your comment)

Your Experience/Advice:


Note: All comments are reviewed by a moderator before being published. Please be sure to read our guidelines before commenting.
Courtyard by Marriott:
Overall Rating:StarStarStarEmpty star