Courtyard by Marriott Complaint - SCREWED!!!!! - Courtyard Marriott, Cancun, Mexico
Courtyard Marriott, Cancun, Mexico - Complaint
CNCUN, MEXICO -- Long story short...I needed an overnight hotel in Cancun. After researching the Internet, I chose the Marriott Courtyard because I trust Marriott and the Cancun Hotel offered a free airport shuttle. Upon arrival in Cancun I realized I had lost the phone number for the Marriott. I wasn't worried because I expected info would be available in the airport as to how to contact the Marriott. Upon exiting Baggage Claim I was unable to find out how to contact the Marriott even after searching for over an hour, even talking with the representative from the other Marriott in Cancun. Finally a representative from the Mexico Tourist Industry offered to help. He (Miguel Manecero) called the Marriott and spoke to a Jose Ernesto Perez who informed him the shuttle was busy and we should take a taxi and the Marriott would reimburse us upon arrival. When we got to the Marriott the front desk staff (Jesus Marin and Israel) informed us that there was no on at the hotel by the name of Perez and that we would not be reimbursed. We asked to speak to the manager and were informed that Mr. Marin was the Supivisor on duty. He did nothing to help us even tho we had the names of the folks at the airport and the receipt from the taxi service. He wouldn't even help us call and check on our lost luggage. Finally after I was nearing a total breakdown, Mr. Marin suddenly remembered that ther was an manager on duty, Mr. Cristales. After another 0 minutes or so Mr. Cristales met with us and offer to buy us dinner. I didn't want dinner I wanted help in dealing with my scam. None was available leading me to believe that the Marriott Courtyard was in "Cahoots" with the scam. Bottom line, the folks at the Cancun Marriott Courtyard are not your friends!!!!!!