Godaddy Marketplace Complaint - Third party marketing sites are risky
Godaddy runs a side business that is in effect a third party marketplace. They partner with vendors who actually have products to sell, and they list these products on a separate Godaddy web site. When a customer purchases a product, Godaddy collects the money, sends a receipt to the customer, and sends an order to the vendor. They are in the middle on the purchase, but not on the delivery of the product. I learned the hard way that this model presents increased opportunities for communication issues.
The items listed on the Godaddy Marketplace for the businesses with which they partner are not necessarily in sync. I ordered a product for Christmas that was displayed on the Godaddy Marketplace and I received a receipt. 8 days later, I had not heard a word about shipping, so I contacted the vendor via contact information included in that Godaddy receipt. They told me the product was out of stock and they had reported that to Godaddy. I told them Godaddy had not contacted me, and the vendor said that in his experience it normally took several days for the message to be passed on by Godaddy. I asked him why he had not contacted me, the buyer, to let me know the item was out of stock, and he said that his instructions were to communicate only with Godaddy. So ... I contacted Godaddy. Well, first I tried an email, and I got the quick robot reply, but nothing else, so I finally called. It turns out they had returned my money by crediting my card, but they had not informed me of that via email. There's one little flaw in the system: They send a receipt when they take your money, but they send nothing when they refund it. It was then too late to order the item anywhere else, so I had to shop locally. I checked the vendor web site against the items for the same vendor listed by Godaddy, and it appears Godaddy has not been removing items when sold or when reported as being out of stock.
Bottom line here is that these third party marketing sites increase the risk of having a bad experience because they are in the middle. Godaddy's implementation appears to be particularly poor.