Discover Cards Informative - Issues with Discover Cards.
I only have been a card member for 1 year with Discover and can understand the negative sentiments coming from card members who have been with the company for 10+ years. That is helping me as well as other prospective card members think twice. Let me tell my story and perhaps people will benefit from the story. (I have other credit cards too: AMEX and BOA.)
Before the issues:
1. Great customer service
2. Great benefits
3. Competitive APR
Now issues has come up (within the past few months)
1. Very rude customer service.
a. I like to talk online through their email secure system and the representative especially the recent one has been rude and quite defensive when I was being very nice and explaining to this gentleman how Discover makes money and how they should treat customers like me with respect. I could if it is so desired to copy and paste the emails back and forth between me and the reps. There is no negotiation even though they say it in the emails. It is either their way or no way.
a. They won’t move your APR even if you have perfect credit, to a more “normal” rate even when you type pages of reasons why a customer like me should deserve one. All I ask is for a reduce in APR. that is all. I don’t ask for much but I expect that especially since Discover has a spend centric model and receives money from the TARP. It has been on going for months about this topic.
a. Be very careful when you sign up for this credit protection services. I had issues with one of them: credit score protector. I signed up for this service to see my credit score and how it was affected by our awful economy credit limit cuts. So I tried out this service which was decent to start off with. After a few weeks of promises that I would receive the welcome kit in the mail, I decided to cancel it and I did.
They credit me $12.74 out of the $12.95 owed to me for that month. Obviously $.21 was missing. I emailed them asking them about this they said they would look into it. My response was a bit more firm because of the back and forth of having them said they would look into it. I said something like “I was told I would receive a full refund of $12.95 Discover gave me $12.74 I want the other $.21. it is that simple”. It took Discover 3 days from that demand to get my money back. So in total with that credit protector services it took 2 weeks and 10 emails to receive the whole refund back as they promised.
Summation: I am not trying to make your decision for you but if the company that you are using isn’t working for you, you must do something about it. I read about some people saying be nice. Well that is good; however, if you are trying to do everything you can to reason with them in a nice tone and they can't do one thing, unfortunately, it is ok to threaten. I can't see how Discover’s customer service is rated so highly especially if there are a lot of complaints against customer service but more importantly representatives that I recently dealt with when it comes to APR and the extras I mentioned about. If you would like to discuss my issues with Discover please go ahead.
PS. Its been 3 months since I have tried to get the lower APR rate and they just wouldn’t budge. They mentioned to me that “because of the business environment” they cannot do so. There is just one problem with this. They receive money from the TAPR and from the FED window. Yet when customers ask for help they don’t.