EBay - Customer Support Dept. Complaint - EBay Customer Supports is Dead... is Dead... is Dead... is De...
SAN JOSE, CALIFORNIA -- Let's face it, customer support either makes or breaks your public perception, and can also break the bank if not managed properly. Apparently, eBay has taken to "scanning" e-mails and spewing forth "canned" and pre-scripted responses based on the category eBay's Boolean search algorithms places your complaint. While this may work for many, the response I received had NOTHING to do with my problem or providing a solution of any sort.
The bottom line, it was blatantly obvious that no human had ever take the few moments it would have taken to actually READ my e-mail. Then, one could see how off-base the "canned" response was. Therefore, do business with eBay at your own risk and peril. I thought they cared about the customers who use their service. Well, I was wrong. It's all about the almighty buck, and consumer be damned. If people who complain stop using eBay, then maybe eBay might get less complaints? Now there's a solid company mindset that eBay could honestly rally behind, and it shows!
Don't expect anything to come from complaining to eBay. That bit about eBay being "committed to making your eBay experiences pleasant and fulfilling" is a bunch of lies to lull an upset customer into actually believe their lies. They're too big to care about your problems any more. Hell, they cannot even take the time to read the e-mail complaint. How committed is that?!?