Staples Complaint - Staples-8225 S. Gessner Rd Suite A, Houston, Tx77036- Never Going Back
HOUSTON, TEXAS -- I found out that Staples was doing free PC tune up for desktops and laptops. SO I took my desktop on December 23rd to Staples at above location and was told that it will be more than an hour. So I left my PC there and decided to pick up next day.
I went the next day December 24th (X mas Eve) the manager on duty could not find my PC. He finally figured out that they gave my PC to worng customer. I could not wait and had to go to work in the afternoon. They promised to deliver my PC, which they did at my brother-in laws place. After I came back from work in the night, I connected my PC and found it not working (not turninig on). I could not do anything as Staples was closed for X mas. SO I took the PC back to Staples (on December 26th) day after X mas, and the Technician there (who originally tuned up my PC) said it seems like a volatage problem and he will need to do detail analysis. I told him that it was working when I dropped the PC so they must have done something with it, which they denied. Again I could not wait as I had to go to work, and I was promised by the techninican that he will drop off the PC at my work (i worked late hours that day).
He did call me once in the evening that he is on his way and will call me when he gets close. He did not call me there after. So I called the store the next day (December 27th)and asked why my PC was not delivered. The rude manager there argued with me that it is delivered. I told him that the PC was not delivered and I need it ASAP. He then told me that he will call the employee and find out what is going on. Right after few minutes, the employee calls me on my cell and asks me why am I playing games with him.
He warned me that he will call the police if I take my Pc again to that store. I was really mad at this and could not answer back to the rude employee as he had my PC. I went to the store and told the manager about what the employee told me but the manager ignored it and said the PC will here in few minutes. I could not do the important work that I needed to do for three days without my computer and instead of apologizing for that the manager took the employees side. I would never recommend this company and it srvices to ayone after what I have gone through. This was my first and last business with staples. If you don't know customer service then you do not deserve customers.