Samsonite Complaint - When does a luggage warranty end?
I returned a piece of Samsonite luggage about an hour ago, to the factory outlet store where I purchased it, because the retractable handle had fallen apart on me.
The piece of luggage was purchased in Feb 2007, and the receipt indicated that it had a 3-year warranty. It was the original receipt, in excellent condition.
The clerk told me that the warranty was not valid because it was so close to being expired. duh...???
She called security on me because I got upset. Security showed up, and so did another, considerably older employee. I can only guess that the second woman was a manager. She did not say one way or the other.
This second employee said that my luggage repair would not be covered - that I would have to pay for it - because of a clause in the warranty that addresses "normal wear and tear". She said my warranty was no longer valid.
These are my questions:
1. Does any other manufacturer arbitrarily end a 36-month warranty at 34 months?
2. Whether it's luggage, a car or something electronic (TV, stereo, cell phone, etc), shouldn't the warranty exclude ABNORMAL wear and tear as opposed to normal wear and tear? Can you even imagine a car warranty expiring early because you drove the car 11,000 miles per year?
3. Neither employee would tell me the cost of the repair, not even an estimate. I asked why not, and there was only silence. Do I not have the right to make an informed decision? I just found the same piece of luggage online, at an awesome price of $80.99, supposedly for this weekend only. Even a rough estimate, of $10, $50 or $75, would have allowed me to make an informed decision, and I would not have become angry.
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