Company Response on 12/29/2009:
I’m sorry to hear that you had a disappointing experience at Chegg. No one wants to feel they've been cheated, so I can certainly understand your frustration.
If you would contact us directly, I would be happy to look into the matter. I’m a supervisor, and you can reach me at David@Chegg.com.
Without any of your contact information on this complaint, I can’t really say why Chegg specifically rejected this book. We gladly buy books which are in nice shape to rent to other students -- bent corners and all -- because we want everybody to save money saving and earn some, too! It’s in our best interest to deal with people fairly; I know we do, so I’d like to know how we failed in your case.
So without knowing the details of what occurred, I can only address this situation in a most general way:
Books which do not meet the condition standards that we list on our website are among those rejected; other books are those which we find are teacher’s editions or international editions. We clearly indicate that those books are not rent-able, so we don’t buy them, and we hope this dissuades customers from sending them. If they are still sent to us, they are then donated to our recycling program.
In this case, you obviously disagree with our assessment, and timely correspondence with Chegg would have resulted in a speedy second evaluation. Perhaps you did contact us and the book was still considered to be unacceptable; without your identifying information, I can’t tell you with absolute certainty what happened. But I’d love the chance to see if there is a problem we need to rectify – especially that of one student out there as unhappy with Chegg as over a million others are pleased!
Please contact me so I can see what Chegg can do, and, hopefully, we can turn this around!
We hope to speak to you soon.