Window World, Fredericksburg VA Complaint - Don't Use Window World of Fredericksburg VA
FREDERICKSBURG, VIRGINIA -- I used Window World to install replacement windows in my home two years ago and they did a great job. Naturally when both my mother and my sister were looking to replace their windows I highly recommended Window World. My mother and sister both ordered their windows over 9 weeks ago and still don't have them installed. The sales representative had to go back and remeasure the windows because the "factory made an error". They were told over a month ago that the windows would be put on rush because of the mistake and should be in the store in about two weeks. Still no windows. Window World has not called to give an update and when my sister called them today, they still have no idea when they will be put on the schedule for installation. The local office is uncooperative and the office manager has no idea what is going on. She refers you to either the sales representative or the scheduling person to get any information. All the office manager will say is that it has rained continuously for two months and the installers are now behind 5-7 weeks. She can't explain why my mother and sister have been waiting 9 weeks when they are behind 5-7 weeks. I will no longer recommend Window World. In fact I will advise my friends against using them.