Cabela's Complaint - Cabela's - Never Again
BUDA, TEXAS -- After proving myself as a loyal customer who spends entirely too much on my hunting and fishing addictions ( i.e. the perfect Cabela's customer), I decided to become a Cabela's Club member and applied for their Visa card which they happily gave to me with a pretty outrageous credit limit. I then proceeded to spend about $5K in several pre-Christmas shopping blitzs at their Buda, TX location which is about 1/2 hour from our home in Austin. The day after Christmas, I took my sons to exchange about $500 worth of various gifts that didn't fit, etc. As it turned out, I had the sales receipts for several shopping trips, but had failed to bring one of the receipts for about $300 worth of merchandise which I was initially unaware of. The "customer service" guy started by acting like he was really ticked about his job - which I have to say looked like he was struggling with. When he told me that several items were not found on the receipts, he informed me that he could give me store credit for what turned out to be about $100 less than the price tags still on the garments. I told him that I had just purchased the items a few days before on my brand new Cabela's club card (which at that point I was still kind of excited about). He got pretty nasty about that comment, and told me that it didn't matter, the best I could do would be to get the lowest (sale)price listed for the items for the last 12 months refunded as a store credit. He then threw in a comment about how shopper fraud had become a big problem for them - hint: I think you're a crook who maybe stole these items and now want to return them for cash (another flash of genius customer service). Now, it seemed peculiar that he could look up the lowest price for these items over the last 12 months, but he could not look up my transaction receipt two days ago which was made on a store credit card. GREAT customer service. Really smart. I will take my annual outdoor budget and apply it to local stores who really aren't any more expensive and a lot more customer friendly.
Cabela's is not the store I thought it was. I won't be back - ever - for any reason. I have cancelled my recently bagged club card membership.
Done with Cabela's