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Cabela's Complaint - Cabela's - Never Again
Complaint
BUDA, TEXAS -- After proving myself as a loyal customer who spends entirely too much on my hunting and fishing addictions ( i.e. the perfect Cabela's customer), I decided to become a Cabela's Club member and applied for their Visa card which they happily gave to me with a pretty outrageous credit limit. I then proceeded to spend about $5K in several pre-Christmas shopping blitzs at their Buda, TX location which is about 1/2 hour from our home in Austin. The day after Christmas, I took my sons to exchange about $500 worth of various gifts that didn't fit, etc. As it turned out, I had the sales receipts for several shopping trips, but had failed to bring one of the receipts for about $300 worth of merchandise which I was initially unaware of. The "customer service" guy started by acting like he was really ticked about his job - which I have to say looked like he was struggling with. When he told me that several items were not found on the receipts, he informed me that he could give me store credit for what turned out to be about $100 less than the price tags still on the garments. I told him that I had just purchased the items a few days before on my brand new Cabela's club card (which at that point I was still kind of excited about). He got pretty nasty about that comment, and told me that it didn't matter, the best I could do would be to get the lowest (sale)price listed for the items for the last 12 months refunded as a store credit. He then threw in a comment about how shopper fraud had become a big problem for them - hint: I think you're a crook who maybe stole these items and now want to return them for cash (another flash of genius customer service). Now, it seemed peculiar that he could look up the lowest price for these items over the last 12 months, but he could not look up my transaction receipt two days ago which was made on a store credit card. GREAT customer service. Really smart. I will take my annual outdoor budget and apply it to local stores who really aren't any more expensive and a lot more customer friendly.
Cabela's is not the store I thought it was. I won't be back - ever - for any reason. I have cancelled my recently bagged club card membership.
Signed,
Done with Cabela's
Cabela's is not the store I thought it was. I won't be back - ever - for any reason. I have cancelled my recently bagged club card membership.
Signed,
Done with Cabela's
Comments:
Posted by Anonymous on 2009-12-28:
I know exactly where the Cabela's is, because I was there the day after Christmas as well. :-)
Anyways.
Without the receipt, there's no proof you purchased them for the price you bought them at. You're lucky you got store credit at any price.
"but he could not look up my transaction receipt two days ago which was made on a store credit card."
And no, like most retail stores, they can't look up your transaction. They don't have that kind of information. That's why you have to have the receipt. I'm sure their computer systems don't work that way. They probably don't keep that on record.
"He then threw in a comment about how shopper fraud had become a big problem for them - hint: I think you're a crook who maybe stole these items and now want to return them for cash"
And that's probably too, true. Not about the part of you suggesting he was calling you a crook, but the fraud. That happens everywhere and not just Cabela's.
Anyways.
Without the receipt, there's no proof you purchased them for the price you bought them at. You're lucky you got store credit at any price.
"but he could not look up my transaction receipt two days ago which was made on a store credit card."
And no, like most retail stores, they can't look up your transaction. They don't have that kind of information. That's why you have to have the receipt. I'm sure their computer systems don't work that way. They probably don't keep that on record.
"He then threw in a comment about how shopper fraud had become a big problem for them - hint: I think you're a crook who maybe stole these items and now want to return them for cash"
And that's probably too, true. Not about the part of you suggesting he was calling you a crook, but the fraud. That happens everywhere and not just Cabela's.
Posted by Skye on 2009-12-28:
I think he was very generous, giving you store credit.
Good post, bkk.
Good post, bkk.
Posted by Anonymous on 2009-12-28:
If you didn't have the receipt in question, I don't blame them. Even if they can "look it up" for you, its your responsibility. I find no fault with Cabela.
Posted by Ytropious on 2009-12-28:
Next time BRING YOUR RECEIPT then you'll get 100% of the money back. Having their store credit does not entitle you to an automatic refund without a receipt.
Posted by Rachel on 2013-04-29:
If places like target, apple and the gap can look your receipt up with your credit or checking account numbers then other stores need to update their databases and technology to do so. Treating customers like criminals because you can't keep track of a peice of paper is bad business. I am a loyal target and apple shopper as a result.
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