United Parcel Service Complaint - UPS sucks!! - delivery
On 12/20, I placed an order with a company I use all the time. I paid for 2-day shipping. I received an email on 12/21 I received an email from the company. The email was a confirmation that the product I ordered had shipped out with UPS and provided me with a tracking number.
On 12/26 when my package STILL had NOT arrived through UPS, I checked the tracking number. It said "billing information received." On 12/28 (a week later), I checked again, same status. I called UPS. Their answer essentially was that it "wasn't their problem." They told me to contact the shipper and ask them to call UPS. What? Where's the customer service UPS?? I asked them if they could be "proactive" and call the shipper. They gave me an array of reasons as to why they could not do this. UPS said they couldn't even confirm if they received the package from the shipper. I was dumbfounded!! Seriously, in this computerized age they can't tell me confidently if a package was shipped or not?!? Gimme a break!
Finally, the kicker of it all was when I asked about the 2-day shipping I paid for and if it was going to be refunded. I was told that during this "peak season" they can't guarantee anything. Again -- WHAT?!? There was no disclaimer when I bought the product, and I was charged for 2-day which means that UPS charged the shipper and gladly accepted the money. What a rip-off!!
On a happier note though, I contacted the shipper and they are overnighting a new product to me free of charge. I requested that they NOT use UPS. :)