Mac&mac interiors Complaint - Bad customer service, bad internet payment policy

Review by Bintje on 2009-12-28
MAC&MAC 35-42 EAST STREET FARNHAM SURREY ENGLAND -- I bought I design light (GBP 672) from this internet store. Transaction by credit card. "Free delivery" was offered, not asked for. Next day I was informed I had to pay GBP 110(!)extra i. o. to have it delivered to the Netherlands. (You may be aware this country is in Europe.) Of course I declined, because why would shipping to Ireland be free, shipping to Europe only for this ridiculous amount of money? And why was this not mentioned when I ordered the light. So I cancelled the deal. Now, two weeks later, the money has still not been reimbursed. E-mails are rejected. This company is changing the rules during the play. I obviously cannot recommend this store.

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