Hotwire.com Compliment - Refunded my money without any hassle
I ordered tickets to Las Vegas from Hotwire.com in December 2003, but unfortunately on the day of my flight fell ill and could not make the trip. Even though I contacted them only a couple hours before my flight and faxed them the doctor's note after my plane had taken off and the seats were supposedly forfeited (along with any refund), Hotwire fully refunded my tickets and I was able to find another low fare for a flight that left two days later.
They could have refused my request, but they didn't. I would definitely order from Hotwire again.