Gateway Complaint - Unwilling Customer Service
Purchased a Gateway One ZX4800 on 11/22/09. It was opened on Christmas and when I attempted to set it up, I could not get the wireless keyboard & mouse to work. Since Gateway does not include an owners operating manual, I had to try to figure it out. I decided to call Gateway Customer support in order to just find out if the PC uses an external plug-in receiver to operate the wireless keyboard & mouse or was it internal. After numerous emails and phone calls, I kept getting the same response "we are happy to assist you with your issue, however Gateway does not support changing hardware." And if I wanted further help, I was required to pay $2.95 a minute to get an answer. First off, I couldn't make it clear enough that I did not want to change hardware and I just wanted a simple answer to a simple question, "does the computer you a receiver or not" period..the end.
Gateway techs apparently do not have the knowledge or are just unwilling to help, instead they gave me a run around and try selling "support time".
I ended up on Google and found my own answer after some research. It's a shame that Gateway could not be accommodating to a customers need. For that reason, I will never purchase another Gateway product until they change their game plan.