Macy's East Complaint - Macy's Bangor Mall Jewelry called me a thief!
BANGOR, MAINE -- Last summer there were two bracelets bought in my family. My mother bought a $1600 diamond tennis bracelet for my daughter as a graduation gift and my boyfriend bought me a gold link bracelet for my birthday. The diamond bracelet was purchased in Boca Raton, FL and the gold bracelet in Portland, Maine. Back in September I noticed a spacer on the gold bracelet was broken so I took it back to Portland to be fixed. No problems whatsoever. They happily took back the item, fixed it, called me and seemed more than happy to help me. I noticed a few weeks ago that the link broke again. In the meantime, my daughter decided to start wearing her diamond tennis bracelet every day, and after about a week she noticed one of the diamonds had fallen out.
Last night I was in Bangor Mall in Bangor Maine. First I went to the jewelry department and nobody was there. We shopped a bit then went back. I had the price tag for the diamond bracelet and the sales and repair receipt for the gold bracelet. The sales person in Boca Raton told my mother that that little tag had the bar code on it that would bring up everything about the bracelet in the computer.
There was a boy behind the counter named Alex who basically told me I might have gone to another jewelry store in the mall or anywhere for that matter, bought an inferior product and then brought it to Macy's to be repaired so they had no proof that the tag belonged to the bracelet. REALLY??? I was trying to steal repair service from Macy's?? Then they told me they couldn't do anything about the gold bracelet unless I had a service plan on it. They told me three times they had a 30 day return policy. RETURN POLICY? Did I say I was trying to return anything? I did get a little angry that I was being called a thief. Insulted, hurt and very angry. I might have started yelling a little and probably got a little loud, but they just accused me of being a thief. Then the kid back peddled and claimed he said "some people".... give me a break!
Then the manager came over and they brought out a sheet of stickers and said that unless the bracelet had one of those stickers on it, they couldn't help me. Anybody ever have stickers on their jewelry that they wear?? Me either. He said those stickers allow them to look up anything in the computer and it will bring up a copy of the receipt so they can see the purchase. I thought the bar code on the price tag was supposed to do that.
History time... the same manager a few weeks ago wouldn't let me exhange a blouse that had one of those "stickers" on it because he told me the sticker was just an inventory control and that it didn't bring anything up in the computer.
The sales people involved didn't want to give me their names. I got the boy's name, but I wasn't able to get the girls name as she ran away fast. So I took a picture with my camera phone. I was then told that it is against the rules to take pictures in their store. LMAO... really???
So basically I bought have two pieces of expensive jewelry from Macy's that are defective and the Bangor Mall Macy's won't help out.
I called Macy's in Portland Maine this morning about my gold bracelet and they said "no problem, please bring it in we will be happy to help". I asked them about the diamond bracelet and they said they will call the Boca Raton store and get the information based on the tag information I called them.
STAY AWAY FROM BANGOR MALL MACY'S. THEY ARE AWFUL. THEY ARE RUDE. THEY MUST TAKE SPECIAL CLASSES ON HOW TO NOT TAKE RETURNS.