Dunkin Donuts Complaint - Thank GOD I'm not alone!
I'm glad I came across these DD reviews!I NEVER bother with giving input back until recently, after a looong time of dealing with similar situations. I have been YELLED AT!! Ive been argued with! I have received a COMPLETELY different order than what I asked for. Ive been handed a latte that was ICE COLD!?!? ( how does THAT happen) This company makes coffee and donuts...how do the employees get that wrong ALL the time?Needless to say I DO NOT visit ANY DD anymore, it is a complete waste of money and time. The store I would visit most on my way to work, in southington CT NEVER...not once....got an order correct....never. After multiple times, I spoke with the manager who thanked me for bringing it to her attention and said it would be addressed. about 3 weeks later I go back ordered a latte lite with wake up wrap (egg, chz, and bacon) I get to work the latte has no splenda and is half full, THE WRAP was stale and only had egg. WOW. At a different store I was told to shut the hell up and get outta my drive thru by some punk teen! awesome. Another store told me to go somewhere else if I didn't like it, when I left my car to go into the store and bring back the order that drive thru messed up. I simply asked if they gave me someone else's order? NO the girl said before even looking at it or asking why. Ok but I didn't order any of this, so while she snatched the bag and turned to get the correct bagel she said to her friend in normal tone, "she needs to go to Denny's if she doesn't like it here" HUH??!!!! My list goes on.
********THE BEST PART!!!!********* I HAVE WRITTEN TO DD!....NO call, no email, no sorry NOTHING. Your consumers ( I wasn't the only one) are telling you that your service is so horrible they are going to Starbucks and you don't even respond?!?! The ironic part, is that a great uncle use to run a DD when I was little every sat. morning he brought donuts over my grandmother's house. I LOVED DD, as cheesy as it is, something about it reminded me of Saturday's at Mema's. So on top of breakfast they have also ruined that. Thanks DD...from both myself and Starbucks.