Global Tel inmate calling department Complaint - This is getting old!!!

Review by tired of calling on 2009-12-29
The phone company that use to service my son's facility was called Inmate calling solutions. Any time that you called them you were directed to a live customer service representative With this new company Global, It is hard to talk to someone, PERIOD. I tried calling Global over 2 weeks ago. I had to leave an ok for a call back, when they called me back I was placed on hold for appr. 14 min. When the representative came back on the line she said she could, nt find my sons facility. I told her that I have received calls from him and Global came on the line and left a phone number for me to call to set up an account. After about another 6 or 7 min. I was fed up and had to go to work. I can now see how they got the contract now. They probably underbidded Inmate calling solutions because they are cheap and unorganized. It's has been 2 weeks and I have yet to put minutes on my phone so that my son can call home. If Global is making all that money they should hire competent sales people instead of getting the under qualified and probably underpaid staff that they have that give a rats butt about making me happy. Thank you I just wish we had the other company back.
Comments:16 Replies - Latest reply on 2009-12-30
Posted by bunnyhead on 2009-12-29:
Posted by jktshff1 on 2009-12-29:
tired, I'm sorry your son got you in this predicament, but save a lot of time and enter the Global Tel in the search engine on the site.
You are not going to find any sympathy here.
Posted by D on 2009-12-29:
My nephew called his mom 4 times from the clink and when she got her phone bill it was 40 bucks higher.. there are times when "no news is good news"...
Posted by jktshff1 on 2009-12-29:
LOL of...we all know how you feel 'bout your nephew.
Posted by Anonymous on 2009-12-29:
Man if they gave OF's nephew the chair, OF would buy ring side seats and bring some popcorn.
Posted by jktshff1 on 2009-12-29:
Nah, he ain't that cold. Just wants him to straighten up.
Posted by Anonymous on 2009-12-29:
My nephew is doing life in prison with no possibility for parole. He gave up all rights the minute he pulled the trigger FIVE times and now the taxpayers are having to pay for his expenses. That is the REAL injustice. I feel bad that family members are in this predicament but it is what it is and as long as Global Tel is making money and undoubtedly giving some of it to the correctional facitily it will not change.
Posted by Pepper on 2009-12-29:
besides there's always USPS
Posted by D on 2009-12-29:
I don't dislike my nephew but I hate what He's done to his mom over the years, not to mention that the possibility of him having a decent life if he ever sobers up and stays out of the hoosegow... I suspect that at the age of 43 He doesn't have much of a chance of redemption.... I hope I'm wrong!
Posted by Anonymous on 2009-12-29:
I don't know anyone in jail, so pardon my ignorance, but they use certain systems to call family and visa versa? It's expensive? I thought they just used payphones on the walls. Maybe I watch too much television.
Posted by Pepper on 2009-12-29:
sherdy - what i've read about this system, the families pay for the inmates to call out
the inmates pick certain numbers to call to, and the family pays for those calls

then after that any call placed to one of those numbers will run the bill up for the family

which also means if the inmate puts a number on the list for his buddy, his buddy can call home for free... and the first inmate's family gets screwed with the bill.

i think that's how it works
correct me if i'm wrong
Posted by tired of calling on 2009-12-30:
jktshff1: My 3 cents was not to get sympathy from the readers for my son's situation. I was making a complaint about a business called Globel Tel, not about the justice system.Thanks for your concern on that matter but lets just try to deal with ONE complaint at a time shall we. Have a Blessed day.
Posted by jktshff1 on 2009-12-30:
Global Tel and others are intertwined with the justice system. Matter of fact, I agree with the rates and money these types of companies are making, a portion of which is "kicked back" to the state/local/etc gubment to help pay for the inmates upkeep or whatever that division of gubment decides to spend the money on.
I always have a blessed day, got it handled 'tween me and my God.
Posted by Pepper on 2009-12-30:
hmm that is an interesting idea - if the companies are giving some of the funds to the jails/prisons to help pay for the upkeep.

i am not sure if joe-shmo-taxpayer would be upset about that
Posted by Anonymous on 2009-12-30:
Just cause they give a few cents here and there to the jail system. Doesn’t Excuse the poor service that they provide.
Posted by Pepper on 2009-12-30:
i thought the "service" issues primarily focused on the rates
and of course on the fact that some of the prisoners are hooking up their buddies with free calls (well free for the buddy, but not for the family who's paying the bill)

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