Global Tel inmate calling department Complaint - This is getting old!!!
The phone company that use to service my son's facility was called Inmate calling solutions. Any time that you called them you were directed to a live customer service representative With this new company Global, It is hard to talk to someone, PERIOD. I tried calling Global over 2 weeks ago. I had to leave an ok for a call back, when they called me back I was placed on hold for appr. 14 min. When the representative came back on the line she said she could, nt find my sons facility. I told her that I have received calls from him and Global came on the line and left a phone number for me to call to set up an account. After about another 6 or 7 min. I was fed up and had to go to work. I can now see how they got the contract now. They probably underbidded Inmate calling solutions because they are cheap and unorganized. It's has been 2 weeks and I have yet to put minutes on my phone so that my son can call home. If Global is making all that money they should hire competent sales people instead of getting the under qualified and probably underpaid staff that they have that give a rats butt about making me happy. Thank you I just wish we had the other company back.