Bally Total Fitness Complaint - Calling Customer Service - Hit # to get through to someone
I have been paying a monthly fee for my Bally's membership for years now. This was a month-to-month program that they put me on after I cancelled my previous membership. They called me and I agreed that the new club where I was living might be better. It's not. It's as filthy as the first place I had been and I won't even consider showering there because there are so many weirdos lurking around the showers and sauna hoping for a peek at some unsuspecting guy. They have a sign saying no loitering, but it is not not enforced. Ridiculous.
Anyway, my biggest beef was that I was going to be out of the country and called to cancel my membership. None of the prompts on the voicemail system let me contact anyone... just endless prompts. I started pressing various buttons and apparently, the # (pound) button works to let you connect to a live person. It wasn't stated anywhere, but I eventually got through. Anyway, he didn't want me to cancel and instead promised me two free months without paying dues - I got one month free and they they billed me again. So frustrating. Choose ANY other fitness club over this place.