Ourisman Volkswagen of Laurel Informative - Tell the truth and provide honest information
Not to hide behind a cloak of darkness, it is easy to put anything on a piece of paper or post on the Internet INCLUDING your 3cents. The truth does not play into the action since it does not serve the purpose of the "writer". If you have something to say about my dealership service department DISCLOSE YOUR NAME! Have the character and integrity to allow someone from the store or facility a rebuttal... Or in most cases a defense of the half-truths you state.
This is the first time I have found it necessary to defend my store. If we treated (any auto service facility) the consumer the way they treat us we would spend 90% of our time in a court room. It may be hard to understand by most consumers... quit trying to get something for nothing... tell the truth and take responsibility for your ACTIONS.
Thanks, Ron Lane, Service Director for Ourisman VW of Laurel