Budget Rent-A-Car Complaint - Denied a reservation
ROSWELL -- I made an online reservation last night for a car. When I showed up at the counter I was informed initially I would have to get a more expensive rental due to being late for pickup by 30 minutes. Perfectly reasonable. Until I am informed I can't get a rental at all due to having a Pennsylvania license ( a valid one) but no plane tickets to fly back to PA. I carpooled down to Atlanta with my sister. So why did they let me make a reservation in the first place? I had a valid military ID as well. So when did this policy of not renting cars unless you have plane tickets from your home of record happen? I am very dissatisfied with the rental experience I didn't even get to have.