U-Haul Truck Rental Complaint - Multiple Complaints - Moving Truck Rental
BOWLING GREEN, KENTUCKY -- #1: Moved this past weekend; my dad was getting me a truck. They handed him a clipboard & wanted US to go outside & check any scratches, dents, etc on the truck & write them down. Then bring it back & they'd put it in the system & tell us if any were already known. In other words, the whole process was potentially a waste of time if all the scratches & dents were "already known." We were in a hurry to get my stuff moved.
He asked why we had to do that, "well everyone has to." Well can't you do it? "No." Er, I think that's their job, not the customer's.
So we started to, but he decided to borrow someone's truck instead so he told U-haul never mind. I'd rented from them before & have never had to do that.
#2: A few years ago, I rented a truck for "a day" and was only given 8 hours...for the price that used to be for a whole day. I think it's been changed back to 24hrs since then.
#3: Several years ago I did a one-way rental to another town & reserved over the phone. I was told that upon arrival I would get 1 month free storage at their storage units. That would've been very helpful since I didn't have a place yet; I was staying w/a friend until I could get a place.
When I went to turn in the truck and asked for the storage unit, they said I didn't get one! It's been so long ago I don't even remember what their reason was. But it was a hardship to go around looking for another storage place AND pay for it as I barely had any money by then.
But I've just bought my 1st home so I'll never have to move again...