Penske Truck Rental Complaint - Reserved online; place was closed that day w/o notifying me
BOWLING GREEN, KENTUCKY -- A few weeks ago I reserved a moving truck online for Dec. 26th. I thought it to be a much better deal than another self-moving company I've used.
I realized that it was the day after Christmas, but the site did not state that the particular location would not be open. I believe my phone number and email address were included in the reservation and that the location would contact me if they would not be open. Since I was not contacted, I believed that they would be open.
On Dec. 24th I called the place numerous times and got no answer. Being Christmas Eve I figured they were closed so after work I drove over there to see if they had Christmas hours posted on their door. I couldn't find their office door but asked the business next to them if they knew whether Penske would be open the 26th. They said no, they will be closed all weekend.
So I had to call the toll-free # and cancel the reservation. This caused a major hardship as I don't own a truck & don't have any friends who own trucks. I had to be out of my apt. on the 27th so I couldn't just wait till the 28th. That would've been my last day off so I had to be able to start sooner. I couldn't move the weekend before; my house hadn't closed yet.
Luckily my dad got a friend's truck & he helped me move, but it took numerous trips...that wouldn't have been necessary had I been able to get the moving truck.
If someone reserves a truck online for a date that the place is not going to be open, then the customer should be contacted and notified.