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Penske Truck Rental Complaint - Reserved online; place was closed that day w/o notifying me - moving truck rental
moving truck rental - Complaint
BOWLING GREEN, KENTUCKY -- A few weeks ago I reserved a moving truck online for Dec. 26th. I thought it to be a much better deal than another self-moving company I've used.
I realized that it was the day after Christmas, but the site did not state that the particular location would not be open. I believe my phone number and email address were included in the reservation and that the location would contact me if they would not be open. Since I was not contacted, I believed that they would be open.
On Dec. 24th I called the place numerous times and got no answer. Being Christmas Eve I figured they were closed so after work I drove over there to see if they had Christmas hours posted on their door. I couldn't find their office door but asked the business next to them if they knew whether Penske would be open the 26th. They said no, they will be closed all weekend.
So I had to call the toll-free # and cancel the reservation. This caused a major hardship as I don't own a truck & don't have any friends who own trucks. I had to be out of my apt. on the 27th so I couldn't just wait till the 28th. That would've been my last day off so I had to be able to start sooner. I couldn't move the weekend before; my house hadn't closed yet.
Luckily my dad got a friend's truck & he helped me move, but it took numerous trips...that wouldn't have been necessary had I been able to get the moving truck.
If someone reserves a truck online for a date that the place is not going to be open, then the customer should be contacted and notified.
I realized that it was the day after Christmas, but the site did not state that the particular location would not be open. I believe my phone number and email address were included in the reservation and that the location would contact me if they would not be open. Since I was not contacted, I believed that they would be open.
On Dec. 24th I called the place numerous times and got no answer. Being Christmas Eve I figured they were closed so after work I drove over there to see if they had Christmas hours posted on their door. I couldn't find their office door but asked the business next to them if they knew whether Penske would be open the 26th. They said no, they will be closed all weekend.
So I had to call the toll-free # and cancel the reservation. This caused a major hardship as I don't own a truck & don't have any friends who own trucks. I had to be out of my apt. on the 27th so I couldn't just wait till the 28th. That would've been my last day off so I had to be able to start sooner. I couldn't move the weekend before; my house hadn't closed yet.
Luckily my dad got a friend's truck & he helped me move, but it took numerous trips...that wouldn't have been necessary had I been able to get the moving truck.
If someone reserves a truck online for a date that the place is not going to be open, then the customer should be contacted and notified.
Comments:
Posted by skelly39 on 2009-12-30:
You should have checked before Christmas Eve if you had doubts. At least you got moved...I don't think you have a valid complaint.
Posted by raven2002 on 2009-12-30:
I think the complaint is valid. A customer should not be expected to verify a store will be open if an reservation is made online. The website should have software that does not allow reservations for days the business is not in operation.
Posted by redmx3racer on 2009-12-30:
Read the OP's other review on Uhaul, right below this one. Apparently, they declined to rent a truck at Uhaul the same day because Uhaul had the nerve to ask them to inspect the truck for damages before renting it, and that would take too much time. In that case though, they decided to borrow a friends truck all on their own.
I do agree that you should not be able to book a reservation for a time when the business is not open.
I do agree that you should not be able to book a reservation for a time when the business is not open.
Posted by skelly39 on 2009-12-30:
Yeah, but raven, she had doubts and waited until two days before she was to pick up the truck-Christmas Eve, mind you-to find out. Obviously if she had doubts she knew it was a possibility. Why not check before that and avoid the inconvenience?
Posted by raven2002 on 2009-12-30:
Hmmm...thanx redmx. That sure is perplexing behavior on the part of the OP.
Posted by raven2002 on 2009-12-30:
Oh, i agree she COULD have called to be sure. But should not be required to, since the system allowed the reservation to go thru.
Posted by skelly39 on 2009-12-30:
I suppose...but I don't leave things like that to chance. Computers are fallible.
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