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Saturn Complaint - Very Poor Work With Dangerous Results - 1999 Saturn alternator replacement
1999 Saturn alternator replacement - Complaint
RIVERSIDE, CALIFORNIA -- When I brought my 1999 Saturn in to get a new alternator, my brother and I observed that for all but 45 minutes, the car sat with no one working on it but was charged for 2.9 hours of labor at $90.00 per hour. When I went to pick the car up, the service representative told me the turn signal wouldn't cancel correctly, but was otherwise ready to go. This was strange since it worked on the way there. When we started back to my sister's house, the car had a very bad miss that jerked the car so bad I immediately returned to Saturn of Riverside and the service representative went with us and could see the miss and the turn signals not working. He commented that it was like "having a heart attack in the hospital". He said the mechanic had tested the turn signal switch and found it was faulty but that they did not stock or repair the switches and could do nothing. The ride back to my sister's house was scarry without a turn signal switch and the bad miss jerked the car badly. When my brother checked the plastic housing around the steering wheel, he found it was loose and when tightened up, the turn signals worked - so they had lied about testing the switch. Later, we found that the terrible miss was caused by a small fuel return line being disconnected. I was surprised that the mechanic would act so careless and cost me so much money. Never again will I trust Saturn with repairing my car.
Comments:
Posted by Starlord on 2009-12-30:
Whether your car was jumped on immediately or sat for a while makes no difference. when the service writer writes up the work order, they use a flat rate manual. This is a big book that shows every repair procedure and lists how long an expert mechanic is expected to do the repair in. That is what you are charged, regardless of how long it actually takes. Mechanics are expected to do the repair in less time than shown in the book. I agree the mechanic who worked on the car dropped the ball, but I would demand a refund, as he messed up badly.
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