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Holland America Cruises Complaint - Reverse Discrimination For Dutch Seniors - Cruise Accomodations Over Booked

Cruise Accomodations Over Booked - Complaint
Review by Cruser on 2009-12-30
SEATTLE, WASHINGTON -- We were the first to have our luggage placed aboard the Holland America Ship at Ft Lauderdale Port. But several hours later we were told our room was sold to some one else. " My husband( Holland Americans Boarding Official) said he her husband did not have a proper passport and papers so now you know how it feels." Having a Red type Official Royal Dutch Pass Port did not matter along with an American Passport and Drivers Licenses. Being a US War Veteran, CEO with ID, Did not matter! We have yet to get an apology back from Holland America. Fortunately shorlly after we Booked NCL where we had an enjoyable time. The Management at Holland America seems to not care. Other members of our travel group have said lately Holland America is not the same. In the last two years we have not had a glitch on the overseas tours we have taken just Holland America and the Ft Lauderdale people.

This is an out rage to have your papers and not be able to board while the industry allows people to board Politically Correct with no papers because of sensitive nationalities paying cash. These internet reviews are very important, If we had seen all of the reviews on Holland America we would not have selected them.
Comments:
Posted by bearkatkitten on 2009-12-30:
"" My husband( Holland Americans Boarding Official) said he her husband did not have a proper passport and papers so now you know how it feels.""

What? How who feels? What's reverse discrimiation?
Posted by MissMarple on 2009-12-30:
Something doesn't sound right here. OP, did you show up at the port hoping to get a last minute deal on a cabin? My mother has friends that do that, and they can get really good deals if the ship is not completely booked. Perhaps the passport and papers was not really the issue.



Posted by PepperElf on 2009-12-30:
how is this discrimination

and was the passport proper?

being a vet and ceo won't change things if the passport isn't in proper order
Posted by madconsumer on 2009-12-30:
i missed something.
Posted by *Brenda* on 2009-12-30:
Who didn't have a passport?
Posted by Eloise on 2009-12-30:
'This is an out rage to have your papers and not be able to board while the industry allows people to board Politically Correct with no papers because of sensitive nationalities paying cash.'
What does this mean?
Posted by dan gordon on 2009-12-30:
its really hard to even follow your post. Since you live in Seattle drive down to HAL offices on 15th and talk to them.
Posted by PepperElf on 2009-12-30:
HAL.... lol giving me a nice 2001 flashback =)
Posted by The_Judge on 2009-12-30:
"Being a US War Veteran, CEO with ID, Did not matter!"

This sounds like a case of, Do you know who I am?? Someone's a bit full of themselves.
Posted by justthefaxx on 2009-12-30:
I'm also a U.S. war veteran but I still follow the rules I'm supposed to. I don't expect any business to waive any requirements for me. Why would your veteran status matter?
Posted by ejack053824 on 2009-12-30:
I agree with Justthefaxx here. I myself don't seek special treatment just because I'm active duty with the US Air Force.

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