Spirit Airlines Complaint - Spirit Airline almost ruins our Christmas vacation
Spirit Air lacked Christmas Spirit!
I can’t believe they did this, but three of my children were not allowed to board our flight to December 19th, 2009. I had to leave three family members at Gate D11 while we flew to what seemed a disastrous vacation. My Christmas present for my family of 8 was a Dream Vacation on the new Carnival Dream Ship out of Port Canaveral. I paid over $3,600 for eight seats on Spirit air flight 801 for 9am out of . We paid another $50 to reserve five seats the night before for my two daughters, my wife and her mom to sit with me. My Cruise was another $8,600 on the new Carnival Dream ship.
Spirit Air overbooked our Christmas Flight and bumped 3 of our 8 family members.
It began at 5am with the family getting ready to leave for the airport. We live in and were surprised with a huge line up for Port Huron Customs at the . Slushy roads on Hwy 94 caused more stress. We arrived at Spirit Air Ticket counter at 8:10 am for a 9:00 am flight to find a massive line in front of the Spirit counter. My son immediately approached a Spirit employee at the counter and expressed our concern that the large line up would cause us to miss our flight. We were told by the Spirit airline employee that the line was moving quickly and that there shouldn't be a problem
However, when we finally made it to the front of the line at 8:25am, we were told that four of our seats were no longer available due to overbooking. The Spirit employee radioed to the boarding gate to request any passengers to volunteers to wait for the 4pm flight. Off we go to the security check with my wife’s 80 year old mother in a wheel chair. She had a double hip replacement. The pins in her hips set off the alarms and detains us.
My eldest daughter was the first to make it to the boarding gate at 8:35am, and told the Spirit employee at the boarding gate that the rest of the seven family members were just around the corner, as my mother-in-law was in a wheel chair, and due to her metal pins in her hip replacements, we were slightly delayed in approaching the gate. The Spirit employee at Gate D11 told my daughter that the rest of the family had to be in her presence in order to accommodate them, and with that she called up another woman and her 3 grown children who were the only ones left seated in the boarding area. My eldest daughter watched in disbelief as this Spirit employee told the woman that she and her three children, who were on standby, could get on this flight and proceeded to board them. The rest of my family arrived in time to see the people who were just given our seats walk towards the loading area.
The Spirit employee told me that she now only had seats for all but three family members. We were devastated. Our family was told to decide who would stay and who would continue on to. She unsympathetically hurried us into a hasty division with no time for good byes, and left us with no offer of assistance or alternative options. There was not a speck of concern, care, or customer service extended by this Spirit employee. My eldest daughter, my son, and my son-in-law were left to find another way to get to before our cruise departed at 4pm from Port Canaveral that afternoon. The rest of the family was left on the Spirit flight to worry and wonder what the outcome of their search would be, and whether we would end up all together on our dream Christmas vacation.
After a frenzied search at various ticketing counters (with no help at all from Spirit airlines), and through numerous phone calls for any availability on any airline to, my children were fortunate enough to find the last three seats on a Delta flight. However, these flights, the numerous phone calls to Spirit and Carnival cruise lines, and their newly required transportation to Port Canaveral- minus the rest of their family- came at a huge cost financially and emotionally. A cost that is the direct result of an oversight and lack of sound judgment on the part of a few Spirit Airline employees.
The 3 one way Delta tickets to ($1637.56), alternative ground transportation arrangements from to Port Canaveral ($90 ), and the phone charges acquired due to their search for flights and questions for Spirit( $156.00) totaled $ 1883.56. Thankfully upon returning to at 4:05pm on Dec 26. a Supervisor at Spirit airlines refunded us the cost of three Sprit flights ($1379.60). Upon hearing of our stressful situation and the trauma that was caused due to the unprofessional actions of a Spirit employee on Dec. 19, the supervisor strongly encouraged me to inform of the lack of courtesy and customer service that we received at the start of our journey. At this time I am requesting that reimburses me for the outstanding bills that I have incurred through this horrendous experience, which is $503.96 US.