Carmax Complaint - Carmax
Today is December 30th 2009. Exactly one week ago I got into touch with this company Carmax there Jackson, Mississippi branch and asked them about selling my fully loaded 2003 GMC Yukon and what I needed to do. I talked to a guy who's named I will not mention who I found out today he was also an appraiser (keep that in mind). He went over a list of features that could come with the truck which include dual power seats, heated seats, DVD system, running boards, aftermarket Alpine radio, dual climate control, rear air control, power everything, onstar, plus much more. I told the guy the pay off for my truck was $8264.22 and I needed to sell it because I just became unemployed and cannot afford the truck anymore the guy then stated that my truck in good condition with all features working properly and everything was worth $9,800. Now I thought this was great I just wanted the payoff. I went on kelly blue book my truck is worth $10,600. So I decided to drive 3 hours from my house to go sell my truck I also got my wife with my one year old son to follow me in her car which it is pooring down and my wife doesn't like driving far especially in bad wheather because she starts to have panic attacks. So despite all of this we took the ride. I got there around two in the afternoon and got it appraised the report came back that the truck was in good shape, tires good, interior good, exterior good, transmision and engine great, but needed a few minor repairs keep in mind the truck is almost 7 years old. The appraisal came back and before I got the amount I wanted to talk to the person who appraised my truck so the little guy went to get him. He came back with him and he sat down and we talked about the truck. I made the comment that the truck should make me some money and the guy who appraised my truck said and I quote "Oh well we will only resale it for around 14" and then stops and says "Well its my break time" I'm like ok what the hell didn't even think about it twice. After the guy left the man behind the computer said ok well your truck appraised for $6,000. My jaw droped. So I drive 3 hours to here that they would sell the truck for $8,000 more than what they offered me and that my truck was worth $3600 less then what the original appraiser told me I would get. They wanted to buy a fully loaded Yukon 7 years old with only 111,643 miles on it. I don't understand these people I mean I know there in it to make a profit but an $8,000 profit get real what is this junk about. Companies like this one are the reason why the country is in a recession, because the big guys don't care about the little guys who are just trying to do right by there family and try to support them. I will never refer anyone to these people because they are a bunch of scam artist.