LA Auto Gallery Porsche Dealership Complaint - LA Auto Gallery Shady Lease Tactics

Review by RTT on 2009-12-30
WOODLAND HILLS, CALIFORNIA -- About a year ago a friend referred me to the Auto Gallery Porsche dealership in Woodland Hills, CA, to buy a new car. When I went there, they didn’t have the car I wanted but said they could get one in. While I waited for a new car to be delivered they wanted me to lease another car from them, which they said they would buy back when the new car came in 3 months. Since I had a car to drive, I told them I wasn’t interested. After checking with the Sales Manager, the "Fleet Manager/Sales Consultant" then said they could buy the leased car back at a set price that would cover all the lease payments since it would only be for three months. My friend had recently done a similar buy-back type of deal with this dealership so I trusted them to keep their promise. Three months later they refused to buy the leased vehicle back for the prearranged amount and have offered $30,000 less. They have subsequently fired the "Fleet Manager/Sales Consultant" I was dealing with, saying he wasn’t authorized to make the deal. Porsche of North America will do nothing saying they don't get involved in the business negotiations of each individual dealership. With that kind of customer service, I'll never buy another Porsche!!
Comments:1 Replies - Latest reply on 2010-06-18
Posted by RT1960 on 2010-06-18:
“I previously commented about a dispute I was having with The Auto Gallery and Porsche. Since that time, the situation has been resolved to my satisfaction. I now realize that my dispute with the dealership and Porsche was the result of an unfortunate mutual misunderstanding and miscommunication.”

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