United Parcel Service Complaint - UPS shipping is highly unreliable
55 GLENLAKE PARKWAY, NE, GEORGIA -- I returned home 12/29/09 and found an "info" note on my door stating UPS attempted to make a delivery and a second attempt would be made the next day.
I read both sides of the note on my door. There was a place to sign and print my name so as to leave the note on my door if I would not be home. I signed the note then applied scotch tape to make sure it stayed on my door and put it in the same place the UPS man left it. I also stayed home this day because it was my day off and I wanted to get my package. I patiently waited until 6 P.M. because I knew the drivers stayed out later than this. at 6 P.M. I called the number on the note from my door previously left by Mr. UPS and spoke to a nice lady in Virginia. By the way I live in the pacific northwest. Before talking to the "trained to be nice" lady, there was a voice system that asked me for the number from the "info" note on my door. I voiced the number and was told by the machine that the delivery was attempted for the second time but no one was home. The nice lady said the attempt was made at 10:13 A.M. I said no it wasn't because I was home with my family watching t. v.. she nicely apologized and assured me someone would call me within an hour from the local UPS company some 20 miles away. I waited the hour plus 10 minutes then called back. This time there was a different lady who wasn't so nice. I think it was because I had to excuse myself a number of times because I could not understand her accent. So I hung up and called again and spoke to a "nice" man who put me on hold to speak to a "nice" lady who called the local UPS. She told me I could go pick up the package myself if possible. I became a bit bewildered and frustrated by this time but went after my package. I met a man inside the UPS place who was leaning on a table and asked if he was the back of the line. He replied, "no problem, I've been waiting almost 2 hours for a package that was supposed to be delivered and was not. The driver is still on his way in". I replied, "this is just a tiny part of the problem with the way things are in America. These large companies don't care how their services are run, and there is nothing that can be done about it."
Of course I'm "old school" and if this would have happened when I was a kid, the company would have gone out of it's way to get the package to me. But it doesn't matter how crappy services are with business's today, they carry on. Oh well, nothing was accomplished here really except more practice on the keyboard for me. UPS! you can go screw yourself. And every business that pulls the same crap, which is in general, every big corporation.