Frontier Airlines Complaint - Horrible service from two particular stewards - During flight from Denver to MPLS (Steward name: Lana)
During flight from Denver to MPLS (Steward name: Lana) - Complaint
DENVER, COLORADO -- I am writing with much disappointment. My husband and myself are both disabled. We totally enjoyed our trip from MPLS TO DENVER THEN AGAIN FROM DENVER TO PORTLAND OREGON. My husband said, “this is the airline we will use from now on. Very pleased. Then on the way from Denver to MPLS we had a big problem. First of all I thought the stewards were there to help the customers to keep them comfortable and content. On the previous flight from Portland to Denver I had asked for a full can of Diet Pepsi and they said NO PROBLEM. You see my diabetes had been causing me a great deal of problem on our vacation. Blood sugars in the 3-400’s which is dangerously high. The problem started from the get go. Apparently my husband did not’t arrange our carry on items in the right way. I have a Cpap machine, which cost $3000 and he has a Bi-pap machine which is $8000. He put his jacket by his to pad it so to speak. She snapped at us and said to hold your jacket she then put his Bi pap in front where it got slammed when the overhead was slammed shut. I explained why we did it nd she mocked me by saying "reeeer," like a cat. Then we watched another gentleman put his jacket in the same compartment and she slammed the door again, she said nothing to him about his jacket going there, in fact she looked at me and said she was NOT picking on me. Unfortunately the front of the bi-pap was broken. Which is not even my biggest complaint but still part of the whole bigger problem. My husband has prosthetic knees and said I have to put my leg out, “hope I don’t trip her.” Apparently she heard it differently and said we were TRYING to trip her, TOTALLY NOT TRUE. They checked to make sure everything was under front of seat which my purse was, the same way it was on all the flights. Then came around with drinks. I had to keep pulling my purse out as I felt strange with my blood sugars running in low 400’s so had to keep checking it and giving myself more insulin. If your diabetes is high you tend to be extremely thirsty. So when she came around I had my 14 pills to take and was very thirsty. I asked for a full can of diet Pepsi and she very disrespectfully said to me flat out, "you will get a glass and NO MORE." The people sitting across from us all had full cans. I tried to continue to explain to her that I needed more to take my pills because she filled it with ice and only added maybe 2/3 full of soda. Not enough that is for sure. As I am trying to talk to her she ignores me and asks my daughter what she would like. My daughter is 11 and is very sensitive. She was upset at how we were being treated and started crying because she has seen me go into diabetic coma before and was scared. I told Lana she was being very unprofessional by ignoring me and she just continued and I asked her name and said I was planning on doing a complaint. She said sure, it is Lana and make sure to include that your husband was trying to trip us……I could not even respond, she was being incredibly rude. She continued to tell the other lady with the cart to ignore us..when I was asking her for water or something. She told her "don't antagonize them, they are not worth it." Is that how your train your people? I could not take my pills and ended up very sick once landing and had trouble all night. I really don’t believe that this is your practice as we had wonderful stewards on all the other trips we had. I want some kind of response about this issue. If I do not get some kind of resolution then I will be contacting my lawyer attorney general, going to all newspapers, Internet blogs etc. I will be sure to take it as far as I need to as I feel we were treated with no respect or dignity and it effected my health problems. I do not think she should have treated us this way.. And that still did not end then horrible ordeal. Before landing the other steward came by and told me my purse was not far enough under the seat in front of me. I had it in the same position on all flights and wanted to have it at quick grab if needed for emergency injection. She told me if I did not push it up farther she would have to take it from me and find a spot in the over head. I told her since she wanted to ignore me that I had had enough and to go bother somebody else. She said, "if we crash your daughter will be trapped!" which is a crock and made my daughter cry and be very scared as there was some turbulence. I understand you have to have rules and that certain things have to be followed but I also know that people with disabilities should not be treated indifferent. I felt like she was copping an attitude right away for whatever reason. I would appreciate a quick response to this letter or I will do as I promised! Lana should get reprimanded for breaking the bipap machine front and for her total disregard our well being. Simple common courtesy would have been expected.