Home Protect Complaint - The Most Useless Home Warranty Available
ARIZONA -- Today we got the pleasure of seeing our home warranty from “Home Protect” in action for the first time. It was a disappointment to say the least. First of all, our fridge stopped working on Monday of this week. When we called to file our claim, they wouldn’t be able to do anything about it until Thursday. I explained to them that the fridge was not working at all and that all of our food would spoil, they said that they would not be able to come out till Thursday. Fine. Four days to look at a fridge seemed excessive, but fine.
Then, today the fridge repair people came out to fix our fridge and realized that our compressor had broken. Our repairman called to approve fixing the fridge and was on the phone with our home warranty company for about 20 minutes. When he finally got off the phone, he said that he was shocked and had never heard of what was happening. He had compressors in his truck that he could fix our fridge with, but our home warranty company “Home Protect” said that they needed to ship out their own compressor.
I called them really frustrated because this just didn’t make sense to me. I got a particularly “helpful” guy on the phone who informed me that they get cheaper parts than the repairmen, so they wanted to use their parts if they decided to fix it. He said that now that they had the information on our claim, it would take 24-48 hours for them to review the claim and see if they needed to repair or replace our fridge, but that we probably wouldn’t hear anything from them until Wednesday of next week. Then, they would still have to send out the part if they decide to fix it, and I am afraid to find out if they would actually replace our amazing fridge with one as good. So, by Wednesday at the earliest, it will be ten days before we will know anything about our refrigerator. I just cannot believe that they would leave people without a fridge for a minimum of ten days. After that, we will actually have to go through the process of getting the fridge fixed or repaired.
All I can say is that “Home Protect” is, in my opinion, completely useless as a home warranty company. I hope people look elsewhere when they are trying to find a company that actually takes into consideration the needs of their customers.