Walgreens Complaint - It says "See ID" for a reason...
SPRINGFIELD, MISSOURI -- I know that sometimes people have a problem with pharmacists asking for ID when they feel it is unnecessary, but my problem is the exact opposite. I am currently being prescribed a Class II Scheduled drug (for those that don't know, that means it is heavily regulated by the FDA, often abused and/or sold on the street, and illegal to possess without a prescription). Upon the advice of a previous pharmacist (!), I requested a "See ID" note be added to my profile so that no one could ever pick up my medication without me. Well, it turns out that was a good idea, because just days ago, I discovered one of my written scripts grew legs and walked off. Since those scripts have a lot of security watermarks on them, I felt confident that no one could alter it...and was sure no one would be able to actually turn in and pick up that medication, until I went in to get my replacement today. Even though the pharmacist who filled the order CIRCLED "SEE ID" ON THE PACKAGE, the pharmacist who rang up my purchase simply asked for my address, barely glanced at it to confirm (which, by the way, my address ALSO has a tagline on it that says SEE ID), and handed me the prescription. I was very upset to realize that whomever stole my previous written prescription could indeed pick it up. Not to mention the fact that, as I stood in line waiting to pick up my prescription, a young lady that I recognized (turns out it was because she was an employee of the pharmacy) stepped in behind me. One of the pharmacists proceeded to chat with her, and asked why she was there...the young lady behind me stated she was checking on a prescription for her grandmother. The pharmacist behind the counter proceeded to ask her what name, and then checked on the prescription...with me still standing in line (ahead of her) waiting to be helped! This was the last straw in a series of serious problems with Walgreens pharmacies in general, which has caused me to start the search for another pharmacy.
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