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Quality Inns, Suites & Hotels Complaint - Don't Plan on Sleeping if You Stay at Quality Inn, Pt Pleasant, NJ - Quality Inn Pt. Pleasant, NJ
Quality Inn Pt. Pleasant, NJ - Complaint
POINT PLEASANT, NEW JERSEY -- This was the most tense, uncomfortable, and nerve-wracking night I've ever spent in a motel or hotel. It's also the first time I've stayed in a motel/hotel and was not able to get to sleep at all; not even for a minute.
We checked into the Quality Inn, Pt. Pleasant, NJ on 12/25, on a chilly, rainy Christmas Day. The room was small but clean and nicely furnished. It was very cold inside, however, and took several hours to warm up to a comfortable temperature. The bathroom remained uncomfortably cold during our entire stay. The heater in the room was noisy and kept kicking on/off frequently, and alternated between blowing warm air followed by blowing cold air each time the thermostat cycled off.
But enough about the room.
We left in mid-afternoon to go spend the holiday with family. We returned to the room about 11:30 P.M. and shortly after that heard loud banging/thumping/crashing noises from the room next door. This continued for about 20 minutes and was followed by loud and repeated pounding at the door of that room. When I looked out to see what was going on, the police were there and said they were trying to get the occupant to open the door, and get the situation resolved. I am not sure if they ever got the person to open the door, but my husband looked out shortly after that and the police were going into the lobby toward the front desk.
After the police left, the noises continued all night -- constant crashing and banging of items against the wall, the sound of someone repeatedly rummaging through their personal items, and repeated opening and loud slamming of the door. The occupant seemed to keep leaving the room about every 1/2 hour to 45 minutes, and then would return shortly afterwards and start tossing things around again. At one point in the wee hours, a car arrived. I heard a female voice in the parking lot and then in the room. After about 30 minutes she left. The noise kept up until about 6:00 a. m., when I finally gave up trying to sleep and got up to get ready to leave.
I considered calling the police again myself, or the front desk, but the neighbor had already been reported by someone else and nothing had been done. Whatever this person was up to, the management didn't seem to care, and I didn't want to draw attention to us and have to spend the night there with a neighbor who was angry with us.
I spoke with the man at the front desk before leaving, and he said we should have called to request a new room. Let's see... get out of bed in the middle of the night, get my husband out of bed, arrange for a new room, get dressed, gather our belongings from various places around the room/bathroom, repack them, move (in the middle of the night, in winter and the pouring rain) to a new room that was probably just as cold as the first one, then try to warm that room up and get settled again so we could go back to bed. I would not have gotten to sleep in time to get any rest, even if we had moved.
Don't bother with this place unless your plans include staying awake all night.
We checked into the Quality Inn, Pt. Pleasant, NJ on 12/25, on a chilly, rainy Christmas Day. The room was small but clean and nicely furnished. It was very cold inside, however, and took several hours to warm up to a comfortable temperature. The bathroom remained uncomfortably cold during our entire stay. The heater in the room was noisy and kept kicking on/off frequently, and alternated between blowing warm air followed by blowing cold air each time the thermostat cycled off.
But enough about the room.
We left in mid-afternoon to go spend the holiday with family. We returned to the room about 11:30 P.M. and shortly after that heard loud banging/thumping/crashing noises from the room next door. This continued for about 20 minutes and was followed by loud and repeated pounding at the door of that room. When I looked out to see what was going on, the police were there and said they were trying to get the occupant to open the door, and get the situation resolved. I am not sure if they ever got the person to open the door, but my husband looked out shortly after that and the police were going into the lobby toward the front desk.
After the police left, the noises continued all night -- constant crashing and banging of items against the wall, the sound of someone repeatedly rummaging through their personal items, and repeated opening and loud slamming of the door. The occupant seemed to keep leaving the room about every 1/2 hour to 45 minutes, and then would return shortly afterwards and start tossing things around again. At one point in the wee hours, a car arrived. I heard a female voice in the parking lot and then in the room. After about 30 minutes she left. The noise kept up until about 6:00 a. m., when I finally gave up trying to sleep and got up to get ready to leave.
I considered calling the police again myself, or the front desk, but the neighbor had already been reported by someone else and nothing had been done. Whatever this person was up to, the management didn't seem to care, and I didn't want to draw attention to us and have to spend the night there with a neighbor who was angry with us.
I spoke with the man at the front desk before leaving, and he said we should have called to request a new room. Let's see... get out of bed in the middle of the night, get my husband out of bed, arrange for a new room, get dressed, gather our belongings from various places around the room/bathroom, repack them, move (in the middle of the night, in winter and the pouring rain) to a new room that was probably just as cold as the first one, then try to warm that room up and get settled again so we could go back to bed. I would not have gotten to sleep in time to get any rest, even if we had moved.
Don't bother with this place unless your plans include staying awake all night.
Comments:
Posted by Hugh_Jorgen on 2009-12-31:
I'm not sure what you expected them to do. There was most likely one person on duty at that hour and they were at the front desk. The police were called, they apparently went to the office to tell the clerk that the matter had been addressed. Since no one called further to complain, how was the desk clerk to know this was still going on?
You had the misfortune to get a bad neighbor - it could have happened at any hotel in any city.
You had the misfortune to get a bad neighbor - it could have happened at any hotel in any city.
Posted by PepperElf on 2009-12-31:
personally i'd have asked for a new room as soon as i realized the noise was continuing.
then they would be aware there was still an issue
and with it documented, perhaps it would be easier to get a discount?
also phoning the police back would have been good too
it's likely they didn't realize the guest was still making noise. if they had known this the hotel and the police could have taken action right then and there
then they would be aware there was still an issue
and with it documented, perhaps it would be easier to get a discount?
also phoning the police back would have been good too
it's likely they didn't realize the guest was still making noise. if they had known this the hotel and the police could have taken action right then and there
Posted by BEJ on 2009-12-31:
I was once in New Orleans for a Nursing Conference. Was woken at 0200 with construction noise. Called the front desk and was told I could switch rooms. I said not at 0200 and they needed to stop the work for the night. It was done.
When I stopped down the next morning at the desk and inquired--I asked why I was put in a room near night work and they had no reason. They offered again to move me and I took them up on it at that time. Problem solved to everyone's satisfaction. I got sleep for the rest of the nights of my stay and I guess they continued on with the work.
When I stopped down the next morning at the desk and inquired--I asked why I was put in a room near night work and they had no reason. They offered again to move me and I took them up on it at that time. Problem solved to everyone's satisfaction. I got sleep for the rest of the nights of my stay and I guess they continued on with the work.
Posted by Anonymous on 2009-12-31:
Well, sounds to me that you failed to get yourself any help. I mean if they were making noise all night that you couldnt get any sleep, why would it be a hassle to change rooms? pack your suitcase up and go get another room...then sleep the rest of the night without noise......especially if the police were called...I don't think I'd want to be close to someone when the police are banging on the door at 2AM....If you failed to help yourself resolve your own issue, then I have no sympathy for you.....It's not quality inn's fault for noisy guests.....They can't read guest's minds.
Posted by Anonymous on 2009-12-31:
oh and I just wanted to comment....I used to travel to AC a lot for fun getaways. I used to get complimentary rooms to all the casino hotels there since i enjoy gambling from time to time...This one particular trip, I was staying at the Borgata. Their rooms are stunning....Anyway, I must have been placed next to kids having a frat party...because these kids were banging around, yelling, and even blatantly knocking on our wall. I said nothing but picked up the phone and called security.....They immediately came up to the room and told them to quiet down....lasted about 10 minutes and started up again, so I called security again.....I heard their phone ring, and then it was silent......This all happened at about 3AM.....so I got my revenge. I was up at about 6AM and started banging around in my room and yelling right at their wall, knocking and yelling.....Then as I left I made sure to start pounding on their door and kicking it....then ran to the elevator and left.... :) revenge is sweet. Hope I helped their hangovers....
Posted by Anonymous on 2009-12-31:
There's a wonderful invention called the ear plug that was invented by an English doctor, Dr Ear Plug, in the 18th century. It's now available in most drug stores.
Posted by PepperElf on 2009-12-31:
what's fun is trying to sleep with a jet trying to land in your face.
on the carriers, the berthings are right below portions of the flight deck
on the carriers, the berthings are right below portions of the flight deck
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