Evercom - correctionalbillingservices.com Complaint - Evercom is a rip off!

Review by jimmysgirl on 2009-12-31
My boyfriend is an inmate in Patrick Co. Jail in Stuart, Va and they use Evercom. I set up an account with this company which cost me $25.00 plus $6.95 transaction fee, assuming this company is like most other inmate calling companies (paytel - $20.00/about 15 calls)but I was only able to receive 2 15minute phone calls from my boyfriend. This is a complete rip off! I have filed a complaint against this company with the BBB, FCC & PUC (public utilities commission). I have also tried to contact the company itself, can't get a real person on the phone so I had to send them e-mails complaining of the charges and demanding a refund, I also let them know that I have reported them to everyone possible.
Comments:108 Replies - Latest reply on 2010-01-07
Posted by karleebarlee on 2009-12-31:
before paying a company, i try to know the facts and not "assume" anything. lesson learned.
Posted by Anonymous on 2009-12-31:
Stamped letters cost 44 cents and visits are free. Do the math.
Posted by S. on 2009-12-31:
Wonder why the poster knows about 'most other inmate calling companies?' Only thing I know about them is what I read on M3C. zorkk, ya' mean to tell me stamps are up to 44 cents now? Gees--am I glad I bought a couple hundred of them when they were 41 cents.
Posted by jktshff1 on 2009-12-31:
I would get another boyfriend. Don't waste your money.
They don't care what your situation is. I like them. They kick back to the gubment monies for the privilege of making you use them. Helping out my tax dollars.
Posted by madconsumer on 2009-12-31:
seems writting letters would be easier and less on the nerves.
Posted by Anonymous on 2009-12-31:
The jails and prisons share in the wealth. They will do little to kill of the cash cow.
Posted by Anonymous on 2010-01-01:
I am going to play nice and not say what I really feel.
Posted by Abbie13 on 2010-01-01:
zz visits are not free if you count gas.
Posted by Class Advocate on 2010-01-01:
It is easy to jump on this OP because her boyfriend is in jail, but the fact does remain that telcos and state agencies do take advantage of inmates families and friends by charging outrageous fees for telephone calls.
Posted by Ytropious on 2010-01-01:
Well, yes, but it's because they can. You want to talk to someone on the inside, there's only one way to do it. If that person didn't go to prison in the first place, it really wouldn't be an issue at all. That's just the way I see it.
Posted by Pepper on 2010-01-01:
and there's still the USPS
Posted by Abbie13 on 2010-01-01:
So I guess it's ok to take advantage of someone because you can from what I am reading.
Posted by Eloise on 2010-01-01:
The calls are expensive due to the small population requiring their services. Your paying for administration, repairs to phones, upgrades to service, billing, employee salaries, not to mention rent, utilities, and toilet paper. It adds up rather quickly. If you feel the price is too high then I suggest writing a letter.
Posted by Anonymous on 2010-01-01:
I just want to say that I have a hard time feeling sympathy for someone incarcerated's loved one when it comes to this subject. I think the sympathy should be given to the victims of their crime. And why is the so called 'rip off' of the inmate's loved one more important than the family or victim of that rapist, or murderer or thief, or child molester?

Phone calls are a luxury, not a right. I say let's take it away and go back to old school when prison was PUNISHMENT. Oh wait, the OP's inmate is innocent right?
Posted by Abbie13 on 2010-01-01:
Lady no one is saying that it is more important than the victim or victims family.
I have a family member who is in jail, no he is not innocent , but does that mean he should not be able to talk to his daughter she committed no crime but I guess she should be denied her father.
Posted by Anonymous on 2010-01-01:
Abbie, her father caused the problem. Sorry but that is fact. If the inmates cared about their families they would have not committed their crimes. I too have had family in prison, my brother being one. My sympathy went to the ones he ripped off. I refused any collect calls from him. If he heard form me, it was by letter. As for his kids, they were taught by us that the law did not take him away, HE did that by being dishonest and committing his crime.

Sorry. That is just the way I feel. People who commit crimes should be the ones blamed for their family's suffering. And again, phone calls are a luxury, NOT a right.
Posted by Skye on 2010-01-01:
Why can't the inmates just make collect phone calls?? Or is going through this type of service the only available option?

Posted by Class Advocate on 2010-01-01:
Same service, Skye.
Posted by Abbie13 on 2010-01-01:
Her father was an alcoholic who has gone through AA and has been clean for 3 years. And is now taking classes so he can help others with the same problem so they do not make the same mistakes that he did. As for the family that he harmed they have forgiven and even told him so to his face. People can change and should be given every right and opportunity to do so. I don't know your brother and you don't know my brother in law so don't even think that their crimes are in any way similiar.
Posted by Anonymous on 2010-01-01:
Skye, THEN the family complains about the high cost.
Posted by Abbie13 on 2010-01-01:
And just for the record my sister has never complained about the high cost of speaking to her hubby she is just happy to be able to.
Posted by Anonymous on 2010-01-01:
Abbie, I am glad. That is good. Exactly what SHOULD happen. But the fact is that most criminals are not going to rehabilitate. My brother learned his lesson. Most don't.

Regardless, he STILL had to complete his sentence. As for similar crimes, to me if you are in prison for anything OTHER than protecting yourself or a family member, then it matters not what you did. If it was illegal you deserve your sentence. And no sympathy. In my opinion.

Call me hard hearted if you wish, but everyone makes choices. I choose to not commit crimes.
Posted by Abbie13 on 2010-01-01:
No I just will call you cold hearted. Someone who doesn't know about forgiveness.
Posted by Anonymous on 2010-01-01:
Abbie, most complaints about the billing services are about cost. Do a search on here for Global Tel Link. THAT is what my cost comment referred to, not you or your family personally.
Posted by Anonymous on 2010-01-01:
So be it. Cold hearted or hard hearted, forgiveness or not, you still have to pay for your deeds. God said forgive, he did not say forgiveness was a free pass.
Posted by Abbie13 on 2010-01-01:
Lady I'm just referring to your comment about taking phone calls away and sympathy for victims.
Posted by Abbie13 on 2010-01-01:
I have great sympathy for the victims and their families. But I can see it from both sides as having been on both ends.
Posted by Anonymous on 2010-01-01:
You and me too Abbie. But I still feel that phone calls are a luxury and not a right. And prison is a place for punishment. How much punishment is it that you can watch tv and get a college degree and have free food and electric and water and watch movies and play games...Sounds like a country club.

This is just a sore subject with me. If prison was actually punishment perhaps there would be less crime.
Posted by Abbie13 on 2010-01-01:
They are still human beings and must be treated as such. Pissing and pooping in front in strangers sounds like fun to me.
Knowing what he did is punishment enough for my brother in law who I don't think will ever forgive himself for what he did.
Posted by Anonymous on 2010-01-01:
Abbie, again, your BIL learned. MOST don't. That is why prisons are overflowing. And again, if prisons were punishment crime would lesson. I agree that people should be treated like humans. But when humans treat their victims like animals, well...they deserve the same in my opinion.

You can not make me agree that someone who kills or rapes or commits heinous crimes against others deserve anything but what they dished out. I think we can agree to disagree and leave it at that.
Posted by Ytropious on 2010-01-01:
I remember watching MSNBC a few nights back, they always have this "lockup" show on that features what life is like on the inside of certain state prisons. Some of the interviews with wardens and prisoners make it sound like some of the people getting locked up do it for street cred and they think it's a freaking game. That's only in gang heavy areas though, I wouldn't say it reflects upon the large majority of prisoners.
Posted by *Brenda* on 2010-01-01:
LadyScot, if you went to prison you would not be saying it wasn't punishment, trust me. I went on a TOUR that probably lasted a half of an hour for school and I knew I'd never want to be in a place like that.
Posted by Anonymous on 2010-01-02:
Brenda, I won't be doing anything to get myself tossed in the pokey. That is the point. I make the choice to do right. others make the choice to do what the heck they want with no regard to the ones who suffer for their deeds.

Prison should be tougher.
Posted by *Brenda* on 2010-01-02:
My point is that you have no idea, it IS tough.
Posted by Class Advocate on 2010-01-02:
I agree with LadyScot that a telephone call in prison is a privilege and not a right. It should be based upon inmate conduct and other factors relating to an inmate's behavior.

However, once that privilege has been given to an inmate, I believe it unfair to gouge that inmate's family for the cost of the telephone call. It calls almost 40 times more per minute (estimate) from prison in the US than to call Bangladesh or Berma for example. (These two seem to be the most expense per minute than other countries.

I can see how it is fair to charge more to cover the added expense of telephone service in prison, but what is happening today is extortion. State jurisdiction and telcos are cutting sweetheart deals, that make the state tons of money and the telecos even more. I just think this unfair.
Posted by Eloise on 2010-01-04:
Where is 'Berma'?
Posted by Class Advocate on 2010-01-04:
Right next to Burma of course Eloise.
Posted by Anonymous on 2010-01-04:
"State jurisdiction and telcos are cutting sweetheart deals, that make the state tons of money and the telecos even more."

Well someone has to pay for inmates upkeep. better their families than the rest of us who keep our noses clean. And before you remind me about my family members, my part has been paid already.
Posted by Skye on 2010-01-04:
I once mentioned that the inmates families should pay for their upkeep, and boy did I get attacked.

Posted by Class Advocate on 2010-01-04:

I am still relatively new to the board, but I have never once wrote a harsh word about you or your family.

So, we should these private teleco's make extraordinary profits?
Posted by goduke on 2010-01-04:
I think it may be that these calls are classified along the lines of a collect call. The rates, if that's true, may not be completely out of line. For instance, AT&T charges $1.49/minute for collect calls, and a per call service charge of anywhere from $5.99 to $13.50/call. That's pretty brutal when you think about it.
Posted by jktshff1 on 2010-01-04:
+10 goduke
Posted by Anonymous on 2010-01-04:
Class, I have not done so to you either. However, my feelings on the subject of criminals will stand as they are. I feel my way, and you are welcome to feel your way. Taxpayers are footing the bill for the upkeep of these people and their families cry out about how so and so is ripping them off.

What I want to know s why they aren't crying out about the people that GOT ripped off, or murdered, or raped etc by THEIR loved one? I am one of the nicest people you meet, but I feel as strongly about this as I do abortion and not much will change my mind about it. Like I have said before, I too had family in prison. I never accepted phone calls from them. If they wanted to talk to me, they wrote.
Posted by Anonymous on 2010-01-04:
I say, give prisoners 1 CB channel to use. Then you can pull up to the jail with your mobile in your car and they can take turns on their base station. Whatchall think?
Posted by Anonymous on 2010-01-04:
Ya'll already know what I think.
Posted by jktshff1 on 2010-01-04:
I say let them purchase (or receive via the mail) a pen, paper, stamps and envelopes. Cut out the calls all together and see what kind of reaction that gets.
Posted by Pepper on 2010-01-04:
at least they're not in a Japanese prison.

ever read about what their quality of life is?
pretty much in the Japanese prisons the prisoners have the right to shut up and do what they're told. Or be beaten until they understand their rights.

hell, from what i've read even life inside a military brig is paradise compared to life in a Japanese prison


Posted by Anonymous on 2010-01-04:
And our prisons are so inhumane. Please.
Posted by Class Advocate on 2010-01-04:
I ask the same question: why should private telecom companies make a fortune? Set up a victim fund. Use the money for CB radios. Send our prison guards on a tour of Japanese prisons. Fine by me. These two completely different issues (to me at least).
Posted by Nohandle on 2010-01-04:
Anyone beside myself around here ever been the victim of a crime? It will absolutely burn you up that someone came into your home while you were working to help himself to whatever he chose. I in no manner blame a family unless they were involved as well. Cost of a telephone call to one in prison? Yes, I expect it stinks for the family. They pay the price for what a family member has done if they want to keep verbal contact.
Posted by jktshff1 on 2010-01-04:
Yes, I am yelling.....WHY SPEND ANY TAXPAYER MONEY ON COMMUNICATIONS FOR A CRIMINAL THAT HAS BEEN TRIED AND CONVICTED????????? The ONLY thing and inmate is "entitled" to is food enough to survive, room and board, and medical care. As part of their release, the taxpayer should be reimbursed for the cost of their upkeep. Even if only a buck a week is sent (they can beg that on a street corner). They should shoulder the responsibilities of their actions.
Posted by jktshff1 on 2010-01-04:
Yes I have NH, apartment broken into 35 yrs ago.
Posted by Ytropious on 2010-01-04:
Yes, a no good 17 year old decided to rip something off of, literally off the outside of my car because he needed the part...IN MY WORK PARKING LOT! Luckily another employee coming in saw it happened, took his plate # down and my manager called it in. In 5 minutes the cops showed up with my part in tow, since the kid was pulled over right by the police station and had it on him. His mommy called the store asking if we had cameras in our lot, likely to try and somehow get Jr. off the hook. Justice took like 6 months, but I did end up getting him to pay for the cost of repairs since he damaged the piece, and the area where the piece came from on my car. So yes, I'm glad I got the little f*cker to pay.
Posted by Class Advocate on 2010-01-04:
WE ARE NOT PAYING FOR AN INMATE TO MAKE TELEPHONE CALLS!!!!! IN FACT WE MAKE MONEY FOR THIS PRIVILEGE! Why should a private telecom company make a killing too! This is my only point. And yes, I too have been a crime victim.
Posted by jktshff1 on 2010-01-04:
Why not CA? creates jobs, injects money into society, helps the state pay for the inmate's upkeep, just what nobama wanted. The inmate is incarcerated, we are paying for everything they do.
Estimates range from $20,000.00 $50,000.00 per year to house a criminal depending upon the state.
just a couple of quick "googles"
Posted by Anonymous on 2010-01-04:
You make a excellent point Class Advocate. Letting private companies profit from incarceration is never a good idea. Case in point how about the judges in Pennsylvania who were getting kickbacks from a private for profit youth detention center in exchange for needlessly imparting harsh sentences on juvenile offenders in order to keep the detention center at capacity.

I'm sure someday we'll be reading about the corruption involved in these prison phone schemes. But hey, law breakers ripping off law breakers... Where's the crime, eh?
Posted by Anonymous on 2010-01-04:
No one forces the incarcerated nor the loved ones to buy into this service.
All costs are inflated in jail and it's called free enterprise.
Posted by jktshff1 on 2010-01-04:
good point ZZ btw its enterprise. LOL gotcha!!!
Posted by Anonymous on 2010-01-04:
Would that be free "enterprise", Mr. Webster? Anyway free enterprise would be more of an open market approach where competing interests had equal shots at garnering the inmate's families' money. I think the word you're grasping for is 'monopoly'.
Posted by Anonymous on 2010-01-04:
I thought that the word looked funny. I stand corrected.
Stewart, if you can't spend a dime then don't do the crime, Shawshank!
Posted by Eloise on 2010-01-04:
In my earlier post I listed all of the various costs that lead to such high fees being charges for 'Calls for Criminals'. High costs = High Fees! I personally think the fees should be higher as to create a fund for victims. Who do you think pays the hospital bills when someone is attacked? It sure isn't the slime ball who perpetrated the crime!
Posted by Abbie13 on 2010-01-04:
Eloise that is what restitution is for.
And please do not call my brother in law a slimeball as he is not!
Posted by jktshff1 on 2010-01-05:
OK Abbie, what about restitution to the taxpayer for having to pay for their incarceration?
Posted by Eloise on 2010-01-05:
Restitution???? Do you honestly think that the family that ended up with a half million dollar medical bill, because their daughter was hit by a drunk driver, will ever receive restitution? Is the slime ball criminal going to pay for all the therapy and long term care she will need. No!!! S/he will never be able to repay the family for what they have lost.

Abbie, anyone who breaks the laws of our countries, or believes that what they want is worth harming another person is a slime ball.
Posted by jktshff1 on 2010-01-05:
+100 Eloise.
As far as the restitution goes, I don't care if it $1.00 a week and make adjustments according to the ability to pay something. The slim ball ought to have to pay that for the rest of their life or go back to jail.
Posted by Abbie13 on 2010-01-05:
First of all my BIL is not a slimeball.
And he will be paying for the rest of his life just knowing what he did. He almost even took his own life because of it. You have no idea.
Posted by Eloise on 2010-01-05:
Just think Abbie, if he could have controlled his impulses he wouldn't be paying at all. As for having no idea, your right! I have no idea what it is like to have a family member assume their wants/needs are more important than the laws of our country. I come from a family of decorated military officers, teachers, and firemen. We were taught from birth to give back to society rather than rip society asunder! I don't care if you BIL was forgiven by his victim. He had no right to create a 'victim' in the first.
Posted by Anonymous on 2010-01-05:
Oh please let he without sin cast the first stone. I guarantee you some of you hardliners popping off have driven drunk at least one time in your life or have driven irresponsibly or stolen something or done drugs or some other crime. Oh well of course not this is the internet where everybody tapping on a keyboard is perfect. I'm not buying it because it's not true. But yeah feel free to continue your "I've lived the perfect life rants" and perhaps if nothing else you might convince yourselves.
Posted by Eloise on 2010-01-05:
Sorry Stew I've never driven drunk. But I have a family friend killed by a drunk driver and saw what it did to his family!
Posted by *Brenda* on 2010-01-05:
I agree with Stew. Some people just make mistakes, not everyone in jail is a hardened criminal.
Posted by Anonymous on 2010-01-05:
I lost a friend in high school to a drunk driver. Also, a good friends' sister drove drunk and killed a guy. I have ZERO empathy for drunk drivers and think they should all rot in jail until the day they die. I am TIRED of seeing them get off time and time again with simple fines, etc. Even repeat offenders get off. ZERO TOLERANCE !!!
Posted by D on 2010-01-05:
Raven... see my "rock bottom" post..
Posted by Anonymous on 2010-01-05:
I find it interesting that one out of every 100 American adults is incarcerated. A rate that by far leads the world. In fact we have more people in prison than does China who has four times our population.

People wake up. Whatever we're doing it's not working OR am I to believe Americans are just born criminals. More so than any others on the planet.

Every day I ask myself what have we become?
Posted by Anonymous on 2010-01-05:
Wow, OF....just....WOW. AMAZING
Posted by Ytropious on 2010-01-05:
It's because prison doesn't scare most people. Many prisoners get TV! You shouldn't be given anything to pass the time, you should be driven insane by your own guilt, thoughts, and loneliness than get anything to make your time pass faster.
Posted by jktshff1 on 2010-01-05:
I agree that people make mistakes, they just need to pay for them.
Repeat offenders are what keeps our level up high....there is no punishment for the crime, time....time off for good behavior, paroled, tv, free medical, free education opportunities, not having to pay restitution, etc......You could go on and on.
Posted by Anonymous on 2010-01-06:
I am with Eloise on this one, and I include my own family criminal members in that.

"He almost even took his own life because of it"

Forgive me for saying so, but I have always believed that suicide is a coward's way of leaving his family to clean up his mess. I am glad he didn't succeed Abbie, and your BIL might have mended his ways. But he still committed the crime. He made the choice.

Like I said. My brother was a thief. He stole from everybody. He spent time in the pen. He had to learn. Some rehabilitate. Most don't. Why do we have such full prisons? Because our justice system is a JOKE.
Posted by Anonymous on 2010-01-06:
In the California prison system an inmate starts his/her term with nothing. They have to earn everything they get, phone rights, personal TV, canteen etc... This is done thru good behavior and working a prison job.

I feel that after someone earns the right to the phone that the system should not punish the family or the inmate any further with these ridiculous phone fee's. And the pitiful customer service offered by Evercom is just not right.

Posted by S. on 2010-01-06:
Since correctional institutions are run by some form of government, I wonder if the telephone systems bid for the contract? If so, that might explain the high cost. I once worked for 'the man' and had to certify products purchased by the U.S. government. When the product reached its destination, a checker (probably a GS4 or someone similar who has no common sense) took over and if one teeny, tiny bit of info was overlooked, it was promptly shipped back and had to be discarded. I swear this checker had a template placed over the certification papers to be certain each square was filled in. In one case, the time the shipment was picked up was filled in, but the square indicating A.M. or P.M. was not checked. The product was rejected and returned. We thought we'd outsmart them--raise our prices ridiculously so we wouldn't get the order--we still got it. At that time, no one else in our industry wanted to work with the federal government. This product is still being used and we taxpayers are paying at least 1000% over cost to produce it. There is no way the same product can be reshipped due to a serial number on each one.
Posted by Abbie13 on 2010-01-06:
Ytropious thats a great idea drive them insane so they have to stay in prison longer.
Posted by Abbie13 on 2010-01-06:

Posted by Anonymous on 2010-01-06:
Again, Abbie, paying for your crimes has nothing to do with forgiveness. God says forgive. He does not saying being forgiven gets you out of your trouble.

My dad used to say "saying sorry is good. Meaning it better. But taking your punishment like a man is BEST"
Posted by Class Advocate on 2010-01-06:
OK, here is a post in which a Sheriff wants to charge inmates rent. Now this is fine with me.

Posted by jktshff1 on 2010-01-06:
super, in the republik of kalifornia, the inmate starts with a roof over their head, communications, free meds, food, clothes, and has nothing to do but sit on their rear...just like all the other states.
Posted by Pepper on 2010-01-06:
hey it could be worse.

if not the japanese prisons they could be sent to the prison where the inmates get to live in tents, cos the man in charge doesn't feel they should have a better quality of life than the soldiers...
Posted by Anonymous on 2010-01-06:
Pepper, that's what they do here in Phoenix. A lot of inmates live in tents. Must suck during the summer
Posted by Pepper on 2010-01-06:
you know that's not always a bad idea. these days i don't think the threat of going to prison is really a deterrent unless the person really has something to lose by going in. Hell in some circles it's practically a merit badge.
Posted by Anonymous on 2010-01-06:
Who would wanna be in a hot tent with a bunch of sweaty dudes. blah
Posted by D on 2010-01-06:
Pepper... I think that describes my idiot nephew... I really think he takes some peculiar satisfaction from it..
Posted by Anonymous on 2010-01-06:
Wally, I would
Posted by D on 2010-01-06:
Turns you on eh? Ya ya....
Posted by Anonymous on 2010-01-06:
I seem to fall for guys with a prison record
Posted by D on 2010-01-06:
When he gets out of the hoosegow I'll introduce you to my nephew...
Posted by D on 2010-01-06:
I'm sure you will make a lovely couple.
Posted by Anonymous on 2010-01-06:
How is your fave nephew holding up in the joint OF?
Posted by Anonymous on 2010-01-06:
Aw old fart, you could be my uncle if it works between me and your nephew
Posted by D on 2010-01-06:
Wally his hearing is tomorrow... there's a good chance he'll be doing time at a local work camp for 60 days...
Posted by D on 2010-01-06:
Ya ya... If it works are you prepared to support a drunk non-driver car washer...If so, I give you my blessing
Posted by Anonymous on 2010-01-06:
old fart, my last boyfriend was an alcoholic and didn't work for the first 8 months that we lived together
Posted by Anonymous on 2010-01-06:
Posted by Anonymous on 2010-01-06:
Ok, still is. But he has a really good paying job now
Posted by Anonymous on 2010-01-06:
Jkt, not true. They have some work camps that I would not let a dog live at. Out in the middle of nowhere in the CALIFORNIA Desert. Yeah, that's a nice easy start, NOT.
Posted by Anonymous on 2010-01-06:
My brother was at one of those work camps for two years in Samoa. Straightened him right out
Posted by D on 2010-01-06:
Ya ya.. hook up with my nephew and I can guarantee that you spend the rest of your natural days supporting him for the rest your life...
Posted by Anonymous on 2010-01-06:
LOL Yaya, I bet it did. They should send Charles Manson and some other nut cases to them. Let them serve their life terms in hell on Earth.
Posted by Anonymous on 2010-01-06:
Old fart, as tempting as that may be, I got my pick of felons to choose from in Phoenix
Posted by D on 2010-01-06:

Wally.. you made the critical point.. Once an alcoholic, always an alcoholic...
The difference is does he drink now or ever....?
I'M an alcoholic but I haven't had a drip of hooch in 35 years...
I would start all over from the point when I quit 35 years ago

Posted by jktshff1 on 2010-01-07:
I think that's great Super.

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