Ashley Furniture Complaint - Help Stop The Ripoff
JACKSONVILLE, FLORIDA -- My husband and I went into store and picked out sofa and two recliners. was told we would get military discount and free TV with purchase. Next am I returned to finish purchase. was told then we could not get two discounts on one order so picked TV. My husband was mad about the change but I thought we could still come out with a good deal plus I had been approved for a 12 month no interest at the store. We measured the room that night and found we could not fit all of it in our room. I called store next am and ask to return and take one chair off order. they refused to help me in any way even at coporate office. I cancelled all of the order and they told me I was not allowed to according to store policy. Then I received a gift certificate for the free TV in mail. Of course I didn't pick it up cause I don't want the furniture. Now I received a bill for 395.95 for THE FREE TV. FROM CITI CREDIT CARD and their customer service only says it's in dispute and I should work it out with the store. In other words nobody in either place is helping me. this is deliberate and was planned to rip off everybody they can. Please help me get word out. Everybody that has been mistreated by these jerks need to report it to better business and their State Attorney's office.
We have even made up fliers on the computer and passed them out in front of the store when we go by that area. We need to find a way to stop these criminals from taking advantage of the innocent public. I am running my own campain in Jacksonville Fl. If any body has any ideas feel free to join in. And by the way I don't care if ASHLEY FURNITURE reads this cause I have records of every phone call I've made begging for help to get this mess corrected, and all I've got is a bunch of buttholes at both places letting me know they DO NOT CARE if I have to pay for 'THE FREE TV'.