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George Harte Infiniti West Haven Connecticut Complaint - Sales staff use inflated offers to induce you into their dealership and then claim you were mistaken

Review by zzyzx on 2010-01-01
WEST HAVEN, CONNECTICUT -- George Harte Infinti engages in what is called bait and switch sales tactics otherwise known as fraud in the inducement: that is making a promise of a very good deal that they do not intend to keep and then after you arrive, telling you that it was you who was mistaken. Additional promises were made about having the car fully ready for approval with time to go over the vehicle's operation with out having to return.

They misrepresented what they claimed was the Connecticut practice of giving out-of-state buyers dealer plates rather than transfer tags in order to register their vehicles. They misrepresented to Infiniti (Nissan North America) that the car I purchased had really been sold to David Taylor, their sales manager and then claimed a clerical error. Too many misunderstandings and errors for a professional dealership at this level.

When getting an offer from then, get it in writing before you go in. Make sure that any limitations such as mileage on a lease is included and walk out of the door in the face of any misunderstandings that are not in your favor!! There are too many other reputable dealers to take a chance on some who values a few extra dollars above their reputation
Comments:3 Replies - Latest reply on 2010-01-02
Posted by Ytropious on 2010-01-01:
Sounds more like a mistake then bait and switch to me...
Posted by spiderman2 on 2010-01-02:
I think all vehicle leases come with mileage limitations. If you are unaware of that fact, then you probably shouldn't be leasing a vehicle.
Posted by madconsumer on 2010-01-02:
on every lease vehicle i have had, it was clearly stated in the contract the miles allowed, and the charge per mile after the lease set amount.

as far as the rest, car salespersons are in it to make money. i suspect they will tell a buyer just about anything to get them to come in.

where i live, it is a 3 state area. when ever a vehicle is purchased in a state where the buyer does not live, the plates always come in the state where the 'buyer' lives.

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