I have had numerous billing problems with Cingular Wireless. There customer representatives promise something on the phone and then the first bill following that change turns out to quite different. Despite spending hours calling customer service to correct the error, Cingular insists on the customer having to pay for this error i.e. Buyer beware
Specifically, i had my plan changed about 6 months ago. I wasn't told that Mid-month plan changes result in double billing and prorated minutes, hence i ended up paying $180 on my next bill for overage. Last month i changed my plan again and this time I specifically asked the customer representative not to change mid-month and also re-confirmed that the rollover minutes in my account would not be lost. The next bill i recieved from them was for $180 instead of $60. The $120 extra charge was for overage and Cingular's customer service claims they my rollover minutes do not transfer to my new plan. When i told them that i had reconfirmed this with the representative before changing, they say we are sorry you were told incorrect information, however you are still responsible for this error.
On my insistance to cancel my account they offered to reduce the overage by 50% eventhough my account has 900 minutes to cover the 180 minutes of overage.
As a resolution, I would like the following:
I would like you to prevent Cingular from scaming customers. Cingular needs to be responsible for the acts of their customer service representatives when they do not disclose important information or provide incorrect information and then insist on the customer having to pay for this error.
Specifically, for my account, i want Cingular to remove incorrect charges from my account.
Please contact me if you need more details regarding this incident.