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Alaska Airlines Complaint - Rude gate Agents in Helena, MT. - Treatment of customers
Treatment of customers - Complaint
HELEBA, MONTANTA -- I try to avoid Alaska, sometimes at considerable cost, just to avoid the unsupervised and rude gate agents in Helena, MT.
Tonight I had the opportunity to just observe a Horizon gate agent while I waited for my Delta flight. It was amazing. One passenger after another, treated rudely and rushed. I have experienced many rude and unhelpful Horizon agents in Helena, and this one was no different. Just a little extra "care less" attitude.
Alaska, ARE YOU LISTENING?...This can be fixed you know.
Tonight I had the opportunity to just observe a Horizon gate agent while I waited for my Delta flight. It was amazing. One passenger after another, treated rudely and rushed. I have experienced many rude and unhelpful Horizon agents in Helena, and this one was no different. Just a little extra "care less" attitude.
Alaska, ARE YOU LISTENING?...This can be fixed you know.
Comments:
Posted by LadyScot on 2010-01-02:
It is an airport. I am sure it is rushed trying to get people on their flights. Why don't you get a job there then come back and let's see how you feel then.
Posted by Buddy01 on 2010-01-02:
I just read a very similar but better worded complaint on another site. If that was you, I would recommend following their advice. It was good.
Posted by madconsumer on 2010-01-02:
this is second hand information. perhaps the airline customers had zero issues with the agents!
Posted by James236 on 2010-01-02:
"Treated rudely and rushed" is your conclusion from what you observed. Perhaps you may share with us what exactly you did observe so we can form our own views if your conclusion is justified. How far away were you? What did you see? What did you hear?
Posted by LadyScot on 2010-01-02:
Alley, I am not saying agents should be rude. However, from experience we all know that when a customer is told NO, they always come here complaining that someone was rude to them.
Therefore, I give no credence to the complaint as there are no details. I have been in many a airport and they are all the same: people busy getting on flights and agents busy getting them there.
Therefore, I give no credence to the complaint as there are no details. I have been in many a airport and they are all the same: people busy getting on flights and agents busy getting them there.
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