Best Buy Complaint - Geek Squad Service Is Worthless
It took two months to fix our home theater Sony TV. When I called the first available appointment was in one month. Our TV was screen had a green haze over it. After trouble shooting the part needed from our conversation he indicated he would also have the service guy bring a "lamp" for the TV since that usually goes bad. When the service guy arrived he indicated he would probably need a lamp for the TV which he did not bring so he had to reschedule. He was very rude to my wife. Rescheduled for two weeks later and didn't show. Called Geek squad to complain and went up to the next level of manager. Asked her to have someone call the service guy to be sure he was going to show up for the repair and please call us back to let us know they had talked to him and he was definitely going to show. She said no one could call me back. I offered to buy her a phone and told her I had a phone number so I didn't know why the "SERVICE" department couldn't call the customer back. She said she would email the service guy. I said she could be replaced with a computer because I could email him if I had his email address. After much discussion she finally agreed to have someone call me back the next day to let me know things would happen as agreed.
No one called. Their service seems more geared to their inner workings than the customer. I will go back to using our local electronics store for these items. Their service has always been great and actually centered on the customer. They have phones and can call you back!