Best Buy Complaint - Do not call me stupid!
OWENSBORO, KENTUCKY -- I purchased a laptop for my parents for Christmas at Best Buy, they decided they did not want it, but not until February. I took it back, not thinking a company as big as Best Buy would not take an item back that had never even been opened (the box was still sealed) and I had the receipt. After speaking to two employees, the manager came out and told me that I was S-T-U-P-I-D (just like that) because their company policy is on the walls everywhere and on the receipt. I did not look on the walls or on the back of the receipt because I had never encountered a company that would not accept a return or at the very least give the customer a store credit. I left the store with the laptop fuming with no one to complain to. The receipt did not have a number on it, their credit card, which I tore-up, closed and mailed back, is owned by a separate entity. The only option I had was word of mouth, so I used that. Just about everyone I spoke to had a similar story! How do these company's get by with this? When I worked in retail, during college, it was the customer was right. Have the companies forgotten that the customers are what keeps them in business? There was no refund, no store credit no anything except a laptop purchased in Dec. that I was stuck with.
I needed a digital camera at the time of the return of the laptop and would have gladly purchased this from them, but no, I went elsewhere and spent my money where it was appreciated and they didn't think I was STUPID! My husband owns his own business and uses all types of supplies from digital camera's to computers, printers, ink cartridges etc. but he will not go to Best Buy. He has related this story to his clients and they in turn will not use Best Buy, this is the only way we know of to boycott bad practices. Thank you for your outlet my3cents! Trust me, I know now Buyer beware and read, read and read! Just because other companies take returns this one does not! It just never occured to me that they would not take an unopened product back, I suppose it is MY problem not theirs, expensive lesson to learn!