Office Max Complaint - Worse Customer Service Ever!
VALLEJO, CALIFORNIA -- I have been shopping at Office Max for years now, but in recent times, the store in the city of Vallejo CA has the worse sales associates I've ever came in contact with.
On December 28, 2009 I purchased a file cabinet in addition to other office supplies. When I got home, I realized that I had purchased the smaller cabinet in error after opening the box the sliding the contents out. My husband put the hardware back into the box and I had went back to Office Max to purchase the lateral file cabinet I had originally wanted. The sales clerk who helped me this time was very rude. After I handed her the merchandise ticket, she smirks at me and said that there's been 'too many customer returns' and 'why can't customers makes sure their purchasing the right item before checking out'. I was appalled. I said to her 'it's after Christmas and there are going to be returns, whether you like it or not. Furthermore as long as a customer has their receipt and the product is being returned in it's original condition, it shouldn't be a problem.' Then she gave me a look of contempt.
I completed my purchase and later on I called the corporate office of Office Max with my complaint. I soon received a call from the store manager of that location and he assured me that he would get to the bottom of what had happened.
The next day when I returned the cabinet purchased in error, I asked for assistance with getting it out of my car. The clerk smiled and asked me to wait until he rang up a customer or two....even though I was the next person in line. I then went and asked another associate to help, who immediately retrieved a dolly-truck and got the item out of the car.
I will not be shopping at this particular store ever again. I rather travel 25 miles to another city to shop for office supplies. The customer service at this Office Max is the worse I ever encountered. It's obvious that the people working there don't fully understand what customer service is. Most of the time, there is only one checkout lane open, filled with customers while sales associates are just standing around talking.
I hate to see people lose jobs during these difficult times, but some people just don't deserve them. A job is more than just collecting a paycheck. Bad customer service can be damaging to a business.
Thank you for reading