Lustine Toyota Woodbridge, VA Complaint - Held 85 yr old lady captive
We took a taxi from one of the car salespersons cousin who promised us a discount if we took his taxi to possibly buy a car from his cousin. When we got there the idiot would only take cash and was overcharging us asking for $110 in cash. First red face in this experience. My mother, who is 86 yrs old came with us, as she was the one carshopping. The manager, at the time, I don't know if he's still there got real obnoxious when we tried to leave. They stalled the taxi driver coming (the car salesman cousin) we waited and waited. They held us hostage saying, "Come on how can we make you happy to make a deal?" My elderely mother was on her last nerve as we were stuck there for an hour believing the story that the salesman's cousin was held up. The manager then said,"Come on mom!", with a huge grin, and tried to hug my elderly mother. My 86 yr old elderly prim and proper mother not accustomed to being groped whacked him one with her square purse in the arm. At that point I said, "All right enough of this we are out of here. Give us a phone to call for our own taxi since you have kept us here hostage for about two hours now. We are leaving and you can't stop us!" After some arguing about which phone we can and cannot use. I went to use a public payphone and sat outside waiting for our taxi. This was something else. I felt we had been kidnapped for two hours. Sighs never again! And the ride back was only 88$ verus the 110$ that moron promised us a discount. The damn crooks.