MetroPCS Complaint - Customer dissatisfaction and manager not willing to satisfy customer
ATLANTA, GEORGIA -- Greetings:
On December 29, 2009, I purchased with cash a code phone for my grandchild. Unfortunately, the phone generated extra charges which were not explained to me by the sales representative One was $30.94 that was added to be paid by 12/31/09 of which I paide because the cocmpany e-mailed and made me aware of the charge. The next day on 1/1/10 at around 8:39 P.M. the company cut all lines to my accout off without notification for $6.86. I eventually paid the amount the next morning but had to pay at least $10.00 on my account with my credit card and was charged an additional $2.00 for the transaction. I decided at that point to take the code phone back. When I got to the corporate store on Metropolitan Avenue in Atlanta Georgia the representative nor manager, Mr. Samir was willing to refund any parts of my money back or exchange the phone because my grandchild had talked 82 hours on the new phone. On the receipt it said they would give you a full refund if hours talked was 60 or less. It said nothing about a partial refund not being given. None of this was explained before hand. I am thoroughly dissatified with the way this was handled and plan to proceed with further discussion on it with any one that will hear me. I'm beginning to think that MetroPCS is ripping folk off with their policies and procedures. Please do not purchase one of these phones without a full understanding of what you are buying.