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U-haul center balwin, missouri Compliment - Good Service at the Last Moment

Review by grannyfranny on 2010-01-02
BALLWIN, MISSOURI -- I had to rent a truck at the last minute because the truck I had reserved from Budget via the internet didn't exist. I went to the designated place and they had not handled these trucks for 1 year but yet Budget still had them in their system!!
I paniced as I had made plans to pick up some couches that were 40 miles away and the people were waiting on me!! I ran to the U-haul service in Balwin Missouri where I met a personable lady by the name of Angie Carringotn. She had what I needed, walked me through the process, and got me on my way immediately. This was all without making a reservation!! It was late in the afternoon too, but she got it ready pronto....I was able to drive my 40 miles there and back by the time they closed....and again, Angie was very pleasant and very helpful. She really made a bad situation a good one. Thanks, Angie!!
Company Response on 01/05/2010:
My name is Maria Palmisano and I am with U-Haul International. I want to thank you for taking the time to relay your comments regarding the service you received from Angie Carrington at our Ballwin, MO U-Haul location. Many times people are quick to send a complaint but rarely do they take the time to relay a compliment. I will pass on the information you provided to our Regional Office for the Ballwin, MO area and please be assured we will continue to be committed to providing our customers with the highest standards of service in the do-it-yourself moving industry.
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