AAA Complaint - Scammed by AAA
DOVER, NEW HAMPSHIRE -- So I just signed up for AAA and was very excited because my car was already dead and stuck at the gym, my starter broke and I needed it towed home so I called AAA and they said it would be 45min. They sent Cass Towing out of Dover, NH. I waited in the freezing cold, the guy finally came and said there wasn't enough room for him to get the truck in there to tow it so I'd have to wait.
I went home and waited hours, finally called AAA back and they said my car was already parked at my apt., so I went outside in the below zero weather and ran around the parking lot in the dark only to find my car wasn't there. I called AAA back and they said they made a mistake and it would be here shortly. Another hour and the guy finally called saying my car was outside but there was an overage charge of $9.00 for going over the 5 miles and he would only except cash. I know it's only 4 miles from my apt. to the gym and my boyfriend insisted I didn't pay him, But I paid the guy anyways, as he was writing my receipt he proceeded to ask me to get in the truck with him, and when I said I was all set, he said and I quote "I don't bite, come in my truck with me". I am a young woman alone in the dark, do you think I'm going to get in a vehicle with a complete stranger?
As my boyfriend map quested the route and I called to complain to AAA, my boyfriend informed me I was correct and it was only 4 miles to the gym. AAA agreed about the distance and said I was overcharged but it would take 5-7 business days for someone to get back to me. I waited, and had to call again a week later and was finally told I'd have to mail in my receipt to them before receiving my refund. That's BS considering they have all the information on file why delay it any further and make me mail the receipt?! I want my $9.00 back and not have been harassed by the driver!!
My guess is the driver was trying to score some extra cash before Christmas and take advantage of a new customer. I'll think twice before calling them ever again!!