America Online Complaint - WARNING: SCAM CANCELLATION PROCESS
CALIFORNIA -- I had been a loyal AOL customer for about 5 years. But I decided to cancel my account because I got cable internet and didn't need to go through them anymore. The AOL customer service said that he'll let me have 3 months free and I could cancel the service right before the 3 month period ended. I agreed because he kept haggling me. When I went back on, a pop-up appeared that said that I was being charged hourly. This was odd, because I used to have unlimited usage with a flat fee and I didn't tell them to change my billing plan. I called AOL and they assured me that my AOL was free and that any charges accumlated would be cleared. They also said that they'll extend my free service for one more month. When the bill came, I was charged $298.41. They said that they were surcharges. I asked why I had not been informed of these surcharges when I called before, and he said that I wouldn't be charged next month. I asked to speak to his supervisor and he said to reverse the current charges and that I would only be charged the unlimited usage fee. I complained that AOL said it was free and he said if they find it is true, I won't be charges. The next month, I was charged $484.13. I told my bank to reverse the charges, but when the bank did, AOL took me to collections for the total of $820.26 for just 2 months of service! So I took it to the BBB and they took care of it. It took me about a year to clear the charges and to get me out of collections. DON'T GO WITH AOL.