Gap Complaint - Poor Management and Return policy
TUNICA, MISSISSIPPI -- Purchased 2 pair of gloves, a hat and scarf for a Bowl Game. Both pair of gloves started unraveling and had holes in several areas after a few hours of wear inside the car before ever arriving at the game. Less than 24 hours after the initial purchase we attempted to return them to the store, the rude manager said that since the items had been worn they would offer no return or exchange.???? I asked if the gloves were supposed to only last 1 day? Her reply was Sorry, it says so on the receipt that there are no returns on worn merchandise. Another Gap worker stated that they had a entire basket FULL of these particular gloves with the same problems. I am not sure why a store would not stand behind a product within such a short time period when it was obvious the merchandise had quality problems. Gap has lost a family of customers.