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Gap Complaint - Poor Management and Return policy - Gloves, Scarf and hat *defective* less than 24 hours later
Gloves, Scarf and hat *defective* less than 24 hours later - Complaint
TUNICA, MISSISSIPPI -- Purchased 2 pair of gloves, a hat and scarf for a Bowl Game. Both pair of gloves started unraveling and had holes in several areas after a few hours of wear inside the car before ever arriving at the game. Less than 24 hours after the initial purchase we attempted to return them to the store, the rude manager said that since the items had been worn they would offer no return or exchange.???? I asked if the gloves were supposed to only last 1 day? Her reply was Sorry, it says so on the receipt that there are no returns on worn merchandise. Another Gap worker stated that they had a entire basket FULL of these particular gloves with the same problems. I am not sure why a store would not stand behind a product within such a short time period when it was obvious the merchandise had quality problems. Gap has lost a family of customers.
Comments:
Posted by momsey on 2010-01-04:
Have you brought your complaint to the corporate office? Sounds like a bad manager, and this is a situation where it might do something to go above her head and let them know how she runs her store.
Posted by Greeneyes00 on 2010-01-04:
Hi momsey, I just got off the phone with (corp.) spoke with Lisa who was nice and/but resulted in her calling the store I shopped at....my offer was AT MY EXPENSE to return the items to the Tunica store and they would take a look at them and see if they are defective but there was no guarantee anything would result from this other than they would have my defective items, money invested in the original purchase and shipping costs. I guess it was not good enough that I was there in person with the unraveling items! I have never experienced such a cluster of customer support with any other merchant.
Posted by bcd on 2010-01-04:
If they are receiving an excessive number of returns on a product then they should discontinue selling that product.
What is the brand name of the gloves?
What is the brand name of the gloves?
Posted by Greeneyes00 on 2010-01-04:
They are Gap tags. I have taken some photos and hope to get them transferred and posted soon I am having a connection issue at the moment.
Posted by Tennboy1981 on 2010-01-04:
Seems like Gap has a bad return policy. Will make me think twice about purchasing anything there. I mean the manager should have at least offered an exchange. Gap, who says they have "dependable" clothes, should stand by their reputation. I would defiintely contact corporate. If they do nothing, I would send corporate a package, with the hats and gloves inside, and explain to them they can keep their diffective merchandise, you will never shop there again and be sure to tell everyone about your problem with them. I bet you get a response.
Posted by momsey on 2010-01-07:
That's horrible, Greeneyes! I thought in most situations like this, corporate would fall over themselves to make the customer happy. I mean, the gloves can't cost that much, and if a customer is taking the time to call and complain, they really should suck up the cost of the gloves in order to keep that customer.
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